HR Specialist with extensive experience administering HR projects, tracking key metrics, and managing a broad range of programs at the U.S. Embassy in the Kyrgyz Republic under the U.S. Department of State and the United Nations Organizations. Trusted advisor and persuasive communicator with the ability to convey complex subjects simply and convincingly. Results-focused, hands-on and effectual contributor with proven ability to develop, deliver and maintain cost-effective, scalable HR programs/services that support and drive strategic organizational objectives.
· In support of U.S. foreign policy objectives, provided HR support and services to diplomats and local staff
· Implemented Department programs and resolved sensitive local HR-related issues.
· Received multiple Department-level awards in recognition of contributions and accomplishments.
1. Recruitment & Onboarding· Through collaboration with department managers and a keen understanding of the local labor market, developed recruitment strategies that met the organization’s aggressive hiring needs while making the Embassy the employer of choice in the greater Bishkek area.
· Improved hiring and retention results, conducted compensation trend analyses that resulted in targeted resource delivery.
· Collaborated with department heads to meet hiring needs and attract top talent.
· Managed robust recruitment at the Embassy: job postings, application management, initial screenings, and interview coordination.
· Assisted candidates’ queries during the hiring process, assisted with background checks, drug screenings, I-9 forms.
· Promoted engagement and retention through managing onboarding: new hire paperwork, orientation, training, contracts, etc.
2. Position Management· Helped managers make informed decisions about hiring, promotions, or restructuring by accurate maintenance of position control files for 300+ staff at the U.S. Embassy
· Advised supervisors on creating new positions and guided on position classification.
· Ensured proper, accurate and current description reviews and verification with supervisors.
3. Performance Management· Successfully led the implementation by coordinating communications and training
· Delivered briefings and trainings to newly arrived diplomats on managing performance, evaluation of local staff on a regular basis.
· Ensured supervisors complete performance documents for their subordinates, tracked performance documents for 300+ local employees.
· Prepared and presented statistical data and analysis on program trends and actual experience mission-wide, including information on overall value of rewards, average per grade, average per pool, etc.
· Supported employee disciplinary meetings, terminations, and investigations.
4. Payroll Administration· Accurately processed biweekly payroll improving morale and allowing employees and managers to focus on the mission at hand rather than correcting tedious payroll errors.
· Maintained time/attendance records for 300+ employees; resolved complex discrepancies in coordination with the payroll center.
· Performed detailed payroll audits to validate employee data, ensuring 100% accuracy and compliance with U.S. Department of State regulations.
5. Compensation & Benefits· Improved employee engagement of the total rewards offerings, developed and delivered client-specific trainings and communications.
· Monitored and maintained accurate records of U.S. Direct Hire personnel entitlements, including language proficiency incentives, educational benefits, differentials, etc.
· Revised comprehensive compensation plans for locally employed staff, covering leave policies, severance, retirement, medical coverage, and premium pay; ensured alignment with local labor laws and Department of State standards.
· Oversaw the full lifecycle of employee benefits administration, handling enrollments, status changes, interagency transfers, and terminations.
· Served as a key liaison for HR-related inquiries, delivering timely, data-driven responses and analytical insights on compensation, policy, and staffing issues to leadership.
· Built and maintained a network of local contacts to enhance data collection for market surveys and labor cost analysis.
6. Training & Development· Conducted training needs surveys, prepared analyses and recommendations for training / development plans to ensure that limited resources were allocated to provide the best return on investment.
· Conducted employee training needs surveys and facilitated internal development programs.
· Developed training materials and led regular presentations on HR topics for the entire 300+ Embassy community.
7. Employee Relations & Compliance· Improved employee engagement through various HR assignments pertaining to workforce planning, process and policy development, communications and training, and compensation and benefits initiatives.
· Supported sensitive matters: investigations, terminations, disciplinary actions, conflict resolution efforts, workplace concerns.
· Provided analysis and recommendations on complex HR issues, including conduct and employment policy.
· Developed and maintained HR policy and procedures manuals aligned with legal and regulatory standards.
8. HR Operations & Supervision· Supervised a team of six HR Assistants and Interns, conducted performance evaluations.
· Created the content of internal Standard Operating Procedures (SOPs) in HR section in consultation with HR portfolio holders
· Provided input to budget preparation for HR-related expenses, including training, benefits, and employee programs