Alimary Lemus
Miami,FL
Summary
As an individual with prior experience in a healthcare setting, I am a reliable and diligent worker seeking to utilize my skills and experience for the benefit of a reputable organization. My aim is to expand my knowledge base and competencies, which will enable to enhance my professional growth and development in the years ahead. I am confident that my strong work ethic, unwavering commitment to excellence, and ability to collaborate effectively within a team would make me a valuable asset to any organization operating in the healthcare industry. My dedication to providing exceptional service is matched by my willingness to learn and take on new challenges, which I believe are essential qualities for success in any professional setting. I am eager to contribute my skills and experience to a company that values its employees and strives for excellence in its operations. I believe that my experience, combined with my passion for healthcare, would make me an ideal candidate for any organization looking for a dependable and motivated team member.
Overview
5
5
years of professional experience
Work History
DATA INTEGRITY/ MERGE ANALYST
Mount Sinai Hospital
10.2022 - 07.2024
- Work with Epic Hyperspace system
- Merge duplicate patient accounts
- Reply timely to incoming emails
- Maintain integrity of sensitive patient information
- Perform chart corrections in Epic
- Contact physicians to complete pending deficiencies
- Researched, reported on, and corrected all other patient identity and demographic issues
- Attend weekly analyst meetings
- Complete Epic trainings
- Move physician notes to the correct encounter.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
DOCUMENT INDEXING TECH
Mount Sinai Hospital
10.2022 - 02.2023
- Improve organization by accurately indexing and categorizing various types of documents
- Answered incoming calls to the department
- Retrieved charts from patient floors
- Prepped / Scanned patient charts
- Reduced processing time, optimizing database performance through regular error corrections
- Supported efficient workflow by prioritizing tasks according to deadlines
- Mentored new hires on indexing procedures, contributing to a cohesive work environment within the team
- Ensured compliance with company policies and regulatory guidelines during all stages of document management
- Managed high-volume work efficiently, consistently meeting deadlines while maintaining a keen attention to detail.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Enhanced user experience on club projects, applying user feedback to design improvements.
- Inspired creativity and innovation, organizing hackathon events.
CUSTOMER SERVICE REPRESENTATIVE
Leon Medical Centers
09.2021 - 10.2022
- Use system Epic Hyperspace
- Schedule gynecologist, Podiatrist, Dermatologist, Optometrist, Chiropractor appointments
- Contact patient's PCP doctors, Specialist, and MA's
- Resolve patient inquiries, complaints and issues
- Contact patients and confirm upcoming appointments
- Referred tricky patient issues to designated department for resolution
- Explained admitting procedures and obtained signatures on admission, clinical and financial forms
- Followed scripts to maintain good call control
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Trained new employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
RECEPTIONIST
Better Life Medical Center
04.2020 - 07.2021
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Welcomed patients, pharmaceutical reps and other visitors to doctor's office
- Prepared for next day's patients by pulling charts and confirming appointments
- Kept reception area clean, orderly and ready for start of following day
- Processed requests for records from outside sources
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
INSURANCE CONSULTANT
Health Registration Center
11.2019 - 02.2020
- Monitored insurance claims to ensure equitable settlements
- Followed through with processes such as medical examinations and the completion of all forms to process new policies
- Customized insurance programs and cross-promoted products to maximize the group's profits by matching customers with the best fitting options
- Collected information from clients about financial resources and needs to better understand their situations and select the best products
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Completed required paperwork within anticipated time frames
- Completed assigned tasks prior to shift end
- Used good judgment to help solve problems
- Completed assigned tasks with little or no supervision.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FLStudent -
Keiser University
Doral, FLSkills
- HIPPA Compliance
- Clinical data analysis
- Documentation And Reporting
- Completions of Epic Hyperspace trainings
- Proficient in Epic Hyperspace
- Patient appointment coordination
- Medical terminology
- Utilizing etiquette language
- Computer skills
- MS Excel
- Time management skills
- Clinical data entry
- Task prioritization
- Planning
- Patient care
- Customer service
- Cleaning and sanitizing
- Attention to detail
- Insurance verification
- Investigating complaints
- Coordinate referrals
- Co-payment collection
- Patient scheduling
- Route messages
- Patient service management
- Appointment setting
- Phone Etiquette
- Multitasking
- Problem-solving
- Analytical thinking
- Data Research and Validation
- Microsoft Office Suite
- Conflict Resolution
- Decision Making
Hobbies and Interests
My hobbies include engaging in various activities such as reading, writing, exercising at the gym, and spending quality time with my family. These activities not only help me unwind and relax but also are essential for maintaining a healthy work-life balance.
Languages
English
Spanish
Timeline
DATA INTEGRITY/ MERGE ANALYST
Mount Sinai Hospital
10.2022 - 07.2024
DOCUMENT INDEXING TECH
Mount Sinai Hospital
10.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
Leon Medical Centers
09.2021 - 10.2022
RECEPTIONIST
Better Life Medical Center
04.2020 - 07.2021
INSURANCE CONSULTANT
Health Registration Center
11.2019 - 02.2020
Student -
Keiser University
High School Diploma -
Hialeah Senior High School