Alimatou Fofana

• Collaborated with team members to process high volumes of merchandise during peak seasons, ensuring timely delivery to customers.
• Ensured compliance with safety regulations during all aspects of the merchandise processing workflow, promoting a secure work environment for all employees.
• Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.

• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Greeted, serviced, and thanked all customers.

Fulfillment:

• Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in store pickup orders ready for customers.
• Learn and apply packing policies & techniques to ensure every customer receives his/her package in good condition.
• Process shippable returns and abandoned in store pickup order.
• Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer.
• Monitor alerts to ensure Ready On Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Pick Not Found merchandise to improve fill rate.