ALIMOU BALDE
Bronx,NY
Summary
Results-driven healthcare administrator with over 5 years of experience in enhancing healthcare operations. A professional in crisis services with a solid background in crisis intervention and support. Skilled in coordinating resources, managing high-stress situations, and fostering effective team collaboration to achieve meaningful outcomes. Possesses strong analytical and communication skills, along with a flexible approach to meet evolving needs, ensuring reliable and effective crisis management. Fluent in English, French, and Fulani.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crisis Service Coordinator
Crisis Text Line
09.2024 - Current
- Assessed patients for level of care determinations.
- Provided empathetic support for clients experiencing emotional distress, fostering trust and rapport throughout the crisis resolution process.
- Facilitated support groups for individuals affected by various crises, promoting peer connection and shared coping strategies.
- Ensured compliance with federal regulations governing client privacy by maintaining strict confidentiality standards in all aspects of work.
- Developed comprehensive training materials for new Crisis Services Coordinators, resulting in increased proficiency among staff members.
Receptionist
Bronx Lebanon Hopsital Center
03.2022 - Current
- Assist clients and manage a high-traffic front desk at a busy Manhattan location, handling administrative tasks and providing multilingual translation services (English, French, Fulani)
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Service Coordinator
Community Access
06.2023 - 12.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Communicated with clients and service providers to provide updates on work progress.
Management Trainee
Enterprise Holdings
11.2021 - 02.2022
- Led a team of 10 to improve client service, achieving a 95% customer satisfaction rate, and contributing to the store being consistently ranked as the top location in the district.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Network Security Intern
Seattle Airport Security
03.2018 - 04.2019
- Investigated security vulnerabilities and performed risk assessments for the airport, contributing to increased travel safety
- Analyzed security breach data and created detailed reports on potential risks
Education
Bachelor of Science - Health Care Administration
Purdue University Global
Indianapolis, IN06-2026
Associate of Science - Information Technology – Networking
Purdue University Global
Indianapolis, IN05.2023
Skills
- Time Management
- Analytical Skills
- Data Entry
- HR Software Systems
- Employment Records Management
- Patient Communication
- Network Configuration
- Accurate recordkeeping
- Team leadership
- Client Support
- Routing
- Switching
- Troubleshooting
- Client advocacy
- Organization skills
- Telephone communication
- Staff supervision
Certification
- Red Hat Certified System Administrator, 06/23
- Certificate of Achievement – CCNA Routing and Switching
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Crisis Service Coordinator
Crisis Text Line
09.2024 - Current
Service Coordinator
Community Access
06.2023 - 12.2023
Receptionist
Bronx Lebanon Hopsital Center
03.2022 - Current
Management Trainee
Enterprise Holdings
11.2021 - 02.2022
Network Security Intern
Seattle Airport Security
03.2018 - 04.2019
Bachelor of Science - Health Care Administration
Purdue University Global
Associate of Science - Information Technology – Networking
Purdue University Global