Alina Aburto Mendez

Sales Associate

Shoe Palace

02.2023 - 04.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Recommended complementary purchases to customers, increasing revenue.
Developed strong rapport with customers and created positive impression of business.
Used in-store system to locate inventory and place special orders for customers.
Prioritized helping customers over completing other routine tasks in store.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.