Alina Alekseyeva

Over 15 years experience in the healthcare industry. I have worked in a variety of different roles throughout my career, and was exposed to a lot of different specialties that enhanced my knowledge in the medical field. My strong initiative and exceptional skills, combined with my ability to work well under pressure, will enable me to make a substantial contribution to your office. I believe that a challenging environment such as yours will provide an excellent opportunity for me to best utilize my skills while contributing to the health-care community, patients and their families. In me, you'll discover a reliable, dedicated, motivated, experienced, highly organized, and extremely hard-working associate; who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.

• Knows how to demonstrate proficiency in all clerical positions; train staff and new hires on office procedures, company policies and procedures, patient privacy and security basics; ensure adequate cross training of all employees
• Knows how to work side-by-side with employees to cover positions vacated due to illness or vacation or staffing shortages
• Knows how to monitor staff work schedules, control staff work hours including overtime; staff appropriately to volume; approve staff time cards for payroll
• Knows how to supervise check-in and check-out procedures to ensure accurate demographics, insurance, charge posting and collection of patient payments (deductibles, copays, co-insurance, back balances) are entered and perform the daily close
• Knows how to manage office cash drawer and petty cash
• Knows utilization of the practice management and electronic medical record system
• Knows how to manage daily bank deposit
• Knows how to resolve untracked encounters
• Knows how to follow protocol for deceased patients
• Knows how to manage medical records requests
• Knows how to manage secure messaging inbox for clinical and non-clinical
• Knows how to import patient records from the archive system when needed
• Knows how to obtain authorizations for imaging and procedures
• Knows how to schedule surgeries; obtain cardiac clearances; review instructions with patients
• Knows how to fax signed procedure reports to ASC
• Knows how to manage re-bill coding requests from A/R department
• Knows how to monitor the providers dictation for completeness per company policy; assist when needed
• Knows how to send out consultation reports to external ordering providers
• Knows how to work order request tasks (enter “referral out” when appropriate)
• Knows how to order office supplies per par based method; obtain approval from Operations Manager when needed; perform inventory control of medical and office supplies; manage office invoices
• Knows how to ensure that all business and corporate office inquiries are addressed promptly
• Knows how to maintain continuous communication with the Operations Manager regarding provider and staff issues, facility maintenance issues or any other items deemed out of the ordinary
• Knows how to discipline, counsel and if necessary, terminate employees in coordination with the Operations Manager or Clinical Manager; complete required documentation
• Knows how to maintain the OSHA and MSDS folders
• Knows how to maintain employee personnel and medical files
• Knows how to communicate with Personnel, Training and Compliance Manager related to: HIPAA breaches, worker’s comp injuries, employee medical leave requests
• Knows how to monitor office equipment usage and schedule maintenance when needed
• Knows how to address patient complaints
• Knows how to assist with staff performance reviews
• Knows how to assist with provider credentialing and licensure
• Knows how to promote, encourage and support staff teamwork, customer service and recognize staff accomplishments
• Knows how to monitor hospital call schedule and provider calendars to best assist providers
• Knows how to greet and assist patients of all ages with various medical conditions
• Knows how to follow all system downtime procedures and storm preparation procedures
• Knows how to work non-essential tasks as assigned by manager
• Has In-depth knowledge in administration that includes admissions, assessment, treatment, referral and education for a wide range of patients.
• Knows how to set up for any procedure and fill out any paperwork needed for any procedure, brief patients and ask detailed information on why they are being seen that day by a physician.
• Knows how to do shave biopsies, punch biopsies and assist a physician or a PA with surgical procedures.
• Knows how to assist a doctor or a PA with cosmetic procedures (botox, chemical peels, fillers, etc.).
• Knows how to call and e-scribe a prescription for a patient.
• Knows how to do LIGHT, XTRAC and IOTOPHORESIS treatments.
• Knows how to take stitches out.
• Knows how to do patch testing.
• Knows how to do fungal and bacterial cultures.