Alina Amador
Summary
Experienced with coordinating office operations and administrative tasks. Utilizes organizational and multitasking skills to handle diverse responsibilities. Knowledge of fostering team collaboration and maintaining smooth workflow.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Behavioral Health Solutions
05.2024 - 09.2024
- Conduct outbound calls and emails to healthcare facilities, physicians' office and staff to introduce outpatient mental health services.
- Build and maintain relationships with potential clients, healthcare providers to promote mental health services and drive business growth.
- Maintain a database of leads and track interactions using CRM software to ensure timely follow- up conversations.
- Utilize sales strategies to identify and quality potential leads and referrals.
- Assist Business Development with administrative task and projects as needed.
Human Resources Specialist
Summerlin Hospital
01.2024 - 05.2024
- Educate employees on policy and procedures. (FML, Workers comp, and complaints).
- Process employment verification and W2 requests, maintaining records for new hires and internal transfers
- Managed document in the HRIS system and address inquiries about benefits and payroll.
- Supported daily operations of a busy human resource department.
Recruitment Specialist
Valley Hospital Medical Center
11.2022 - 01.2024
- Managed credentialing for internal and external verifying qualifications and certifications before their start date
- Facilitates onboarding by sending pre-employment notifications and preparing first-day paperwork for electronic signatures.
- Processed newly hired employees and initiated new hire paperwork process.
- Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
Recruiter III
Maxim Healthcare Services
10.2021 - 11.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills and experience for caregivers and ABA.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards and social media.
- Operated and maintained applicant tracking and candidate management systems.
- Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
Durable Medical Equipment Coordinator
Southwest Medical
11.2018 - 08.2021
- Receive and process incoming durable medical equipment orders.
- Review incoming referrals to meet insurance requirements.
- Verify insurance benefits and obtain insurance authorizations.
- Collect copays and deductibles.
- Work with patients and physician offices to obtain necessary documentation.
Administrative Exam Specialist
Steinberg Diagnostic Medical Imaging
07.2012 - 11.2018
- Responsible for reviewing scheduled studies in advance of patient visits.
- Communicate with all departments regarding appointments, referrals, and authorizations.
- Verify insurance regarding copays/ deductibles
- Manage customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Schedule exam times and follow-up visits as directed by doctors, ensuring smooth operations for patients and staff
- Maintain composure in challenging situations, demonstrating professionalism to create a positive environment for patients and colleagues.
Guest Service Team Lead
Target
07.2007 - 12.2009
- Create an energetic and lively environment to provide a consistent experience for team members and guests
- Boost sales by overseeing operations throughout the entire sales floor
- Provide training, constructive feedback, and continuous support to sales floor staff regarding merchandise skills
- Attend to the concerns of guests and team members, while managing store opening and closing procedures to ensure the safety of property and staff
- Promote a unified approach to operations that enhances satisfaction for both the team and customers
Education
Medical Assisting
Northwest Health Careers
Las Vegas, NV02.2011
High School Diploma -
Paloma Valley High School
Wildomar, CA06.2006
Skills
- Office Administration
- Medical Terminology
- Strategic Planning
- Healthcare operations
- Candidate Screening
- New hire paperwork processing
- Recruitment
- Social Media Recruiting
- Salary and benefits negotiations
- CRM software proficiency
- Team Leadership
- Prior Authorization Process
Timeline
Referral Coordinator
Behavioral Health Solutions
05.2024 - 09.2024
Human Resources Specialist
Summerlin Hospital
01.2024 - 05.2024
Recruitment Specialist
Valley Hospital Medical Center
11.2022 - 01.2024
Recruiter III
Maxim Healthcare Services
10.2021 - 11.2022
Durable Medical Equipment Coordinator
Southwest Medical
11.2018 - 08.2021
Administrative Exam Specialist
Steinberg Diagnostic Medical Imaging
07.2012 - 11.2018
Guest Service Team Lead
Target
07.2007 - 12.2009
Medical Assisting
Northwest Health Careers
High School Diploma -
Paloma Valley High School
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