Alina Andriescu-Boyer
St. James
Summary
Fluent in multiple languages, professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience.
Lighting design professional with creative direction and with substantial experience in diverse production environments. Proven ability to enhance visual storytelling and create impactful lighting setups for stage. Reliable team player known for adaptability and focus on achieving great results.
Overview
14
14
years of professional experience
Work History
Lighting Director
Music Tours
08.2019 - Current
- Improved stage performances visually through stage set-up and light-show.
- Streamlined the lighting setup processes by developing efficient workflows and utilizing cutting-edge equipment.
- Collaborated with in-house light technicians in various music venues and outdoor music festivals to create an efficient and practical workflow.
- Ensuring seamless integration of lighting design, techniques and equipment.
- Operating light-desks and consoles with knowledge and efficiency to maintain a workflow at speed with music rhythm performed.
- Being creative with every setup and atmosphere specific to the music genre.
Merchandiser Specialist
Music Tours
02.2011 - Current
- Daily improved inventory management through stock and sales sheets providing accurate documentation of stock and planning for efficient stock replenishment.
- Managed regular restocks for efficient replenishment to maintain sales flow and cater to the demand.
- Enhanced customer satisfaction with personalized service, friendliness and expert product recommendations.
- Boosted brand visibility by creating eye-catching displays featured products effectively.
Technical Support Representative
Steinberg Music Technology
07.2017 - 10.2022
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Worked exceptionally with teams of engineers and product specialists in-house to improve workflow and enjoy a cheerful and friendly atmosphere.
- Actively communicating and functioning as the interface with all parties involved from engineers, sales-managers, artist-relations and end-customers.
- Independently processed national and international customer inquiries by phone phone and e-mail in German, English and Romanian.
- Working with TeamViewer for practical and efficient customer troubleshooting
Product Specialist
Yamaha Music
03.2012 - 03.2015
- Researched product's technical specifications and accurately communicated information.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Held product presentations to sales dealers, clients, shop-representatives and end-users in different countries and in English and Romanian.
- Represented and presented products with accurate technical representations at dealer's booth at trade shows for the music, sound, and entertainment technology industries such as Frankfurt Music Messe.
Education
Hofa Diploma - Audio Engineering And Music Production
Hofa Music College
Karlsdorf, Germany12-2025
Master of Arts - Science, Technology And Society
University of Vienna
Vienna, Austria05-2019
Language Diploma - Austrian German Language
German Private Language School
Vienna, Austria06-2011
Bachelor of Arts - Communication And Public Relations, Social-Politic
Alexandru Ioan Cuza University
Iasi, Romania07-2010
High School Diploma -
Theoretical Highschool Garabet Ibraileanu
Iasi, Romania08-2007
Skills
- Programming in different Light, Music and Video Software such as Adobe Photoshop, Lightroom, Adobe Premiere, MagicQ, ShowCockpit, Avolite, Cubase, Protools, Wavelab, Teamviewer
- Apple and Windows
- Operating light desks such as Chamsys, Avolites, GrandMA
- Editing skills in Word, Excell and Powerpoint,
- Multilingual (Proficient language skills in native Romanian, English, German, Austrian German and basic language skills in Spanish and French)
- Creative vision
- Stage and Merchandise Design
- Live Event Experience
- Concert Lighting and Merchandise
- Teamwork and Collaboration
- Customer Service Experience
- Problem-solving Abilities
- Multitasking Abilities
- Attention to Detail
- Team Collaboration
- Relationship Building
- Analytical Thinking
- Adaptability
- Coping with stress and pressure
- Fast learner with positive attitude
Accomplishments
Successfully finished many tours with bands
Timeline
Lighting Director
Music Tours
08.2019 - Current
Technical Support Representative
Steinberg Music Technology
07.2017 - 10.2022
Product Specialist
Yamaha Music
03.2012 - 03.2015
Merchandiser Specialist
Music Tours
02.2011 - Current
Hofa Diploma - Audio Engineering And Music Production
Hofa Music College
Master of Arts - Science, Technology And Society
University of Vienna
Language Diploma - Austrian German Language
German Private Language School
Bachelor of Arts - Communication And Public Relations, Social-Politic
Alexandru Ioan Cuza University
High School Diploma -
Theoretical Highschool Garabet Ibraileanu