Alina Arboleda
San Angelo,TX
Summary
Fully bilingual (English-Spanish) customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Account Manager
Altice USA
San Angelo, TX
09.2020 - 01.2024
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Returned customer calls in established turnaround time to meet company objectives.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
Customer Service Representative
Florida Department of opportunities
Miami, FL
04.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales Executive
IDA Program
Miami, FL
12.2012 - 01.2016
- Administered and described strategies for customer retention and account expansion to employees, developing solid long-term relationships.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Sales Executive
Ricoh business solutions
Miami, FL
12.2011 - 11.2012
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Negotiated terms of sales agreements and developed contracts to successfully close sales.
- Gauged client and customer interests and needs with surveys and networking techniques.
Education
Associate of Arts - English Language And Literature
Miami Dade Collage
Miami Down TownSkills
- Report Generation
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Service
- Courteous with Strong Service Mindset
- Creative Problem Solving
Languages
Spanish
First Language
English
Beginner
A1
Timeline
Account Manager
Altice USA
09.2020 - 01.2024
Customer Service Representative
Florida Department of opportunities
04.2020 - 01.2021
Sales Executive
IDA Program
12.2012 - 01.2016
Sales Executive
Ricoh business solutions
12.2011 - 11.2012
Associate of Arts - English Language And Literature
Miami Dade Collage