Alina Baez
Summary
Experienced Operations Coordinator skilled at optimizing processes and enhancing team efficiency. Proficient in managing logistics and coordinating cross-functional teams to achieve organizational goals. Dual-certified Administrative Medical Office Specialist with expertise in medical terminology, scheduling, EMR systems, HIPAA compliance, and insurance verification. Detail-oriented, reliable team player with 7 years of data entry experience, able to multitask and make sound decisions to support team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
John Mini Distinctive Landscapes
08.2024 - Current
- Collaborated with account managers to evaluate needs and optimize operational plans.
- Successfully managed reports conception to completion, achieving objectives on time and within budget constraints.
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Boosted productivity by establishing effective communication channels between departments.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
Floral Designer
John Mini Distinctive Landscapes
10.2023 - 08.2024
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers, plants and supplies while minimizing waste.
- Imparted knowledge on plants and flowers to customers.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
- Prepared potted plants and bouquets based on customer requirements.
- Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
- Provided expert care instructions to customers, extending life of their floral purchases.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Team-lead
Columbia Doctors
01.2021 - 01.2024
- Team-lead for both the Endocrinology and Internal Med departments
- Trained all new hires on company policies, HIPPA guidelines and protocols
- Assisted 200+ patients daily with understanding the facilities policies and sharing proper health care
- Observed waiting rooms and patient activity and notified administration of patient flow issues
- Scheduled and provided patients with an understanding for testing and procedures
- Responsible for overseeing 8 provider schedules
- Responsible for checking patients in and out of appointments, collecting personal, medical and insurance information.
Full Care Nursing Services
01.2019 - 01.2021
- Assisted patients with understanding the facility’s policies and making effective health care decisions.
- Trained staff on effective guest relationships strategies and the rights of patients.
- Stayed up to date on the available community services and program resources useful for patient needs.
- Reviewed the incoming orders and assigned work to the HHAs, PCAs, and RNs to maintain a demanding schedule.
- Delivered expert administrative support each day, including processing all the paperwork, appointment requests and payments coming through.
- Continuously classified and filed records to keep the system efficient and all information organized.
- Held phone interviews, in-person interviews, and termination of employees.
Hanna Dgheim, MD
01.2018 - 01.2019
- Managed the reception area, including welcoming patients and fulfilling requests in person and on the telephone.
- Maintained paper and electronic filing
- Scheduled appointments for patients
- Cooperated with insurance companies to solve billing issues
- Handled all correspondence incoming and outgoing, including faxes, copies, referrals.
- Stocked and organized examination rooms
Education
Rockland Community College
Suffern, NY01.2021
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Rockland BOCES
Nyack, NY01.2017
High School Diploma - undefined
North Rockland High School
Thiells, NY01.2006
Skills
- Data Analytics
- Report Generation
- Skilled in Microsoft Office tools
- Workflow Optimization
- Organizational Management
- Operational Planning
Certification
NCMOA and CMAA
Timeline
Operations Coordinator
John Mini Distinctive Landscapes
08.2024 - Current
Floral Designer
John Mini Distinctive Landscapes
10.2023 - 08.2024
Team-lead
Columbia Doctors
01.2021 - 01.2024
Full Care Nursing Services
01.2019 - 01.2021
Hanna Dgheim, MD
01.2018 - 01.2019
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Rockland BOCES
High School Diploma - undefined
North Rockland High School
Rockland Community College
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