ALINA BAPTISTE
Bronx
Summary
Motivated and goal-oriented college student with hands-on experience in emergency healthcare communication. Skilled in communication, time management, and organization, with a proven ability to multitask, problem-solve, and thrive both independently and in team settings. Eager to apply transferable skills in a new field and contribute to a positive, results-driven work environment.
Overview
3
3
years of professional experience
Work History
Call Receiving Operator (CRO)
SeniorCare Emergency Services
07.2024 - Current
- Answer and prioritize high-volume emergency medical calls.
- Input critical patient and dispatch data accurately into specialized systems.
- Collaborate with EMS teams, hospitals, and long-term care facilities to coordinate ambulance transfers.
- Maintain confidentiality and composure in high-pressure situations.
- Deliver clear and empathetic communication in time-sensitive medical scenarios.
Teen Leader
Read Alliance
03.2022 - 04.2022
- Tutored children in reading with customized materials and strategies.
- Fostered literacy and confidence through one-on-one and group sessions.
- Practiced professional communication with students, teachers, and staff.
Education
Business Management
Monroe College
Bronx, NY05.2025
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Fordham University – Gabelli School of Business
12.2024
High School Diploma -
Bronx High School For The Visual Arts
Bronx, NY06.2023
Skills
- Effective communication
- Time Management & Organization
- Technical writing and proofreading
- Data entry proficiency
- Independent & Team Collaboration
- Problem-Solving & Critical Thinking
- Graphic Design (Adobe Certified)
- Excellent communication with patients and families
- Dependability and punctuality
- Ability to stay calm under pressure
Awards
- Valedictorian, Class of 2023
- Honor Roll & Principal’s List, Multiple Semesters (High School & Fordham University)
- Perfect Attendance Award, 2 Consecutive School Years
- Adobe Certified in Illustrator & Photoshop
- Fordham University Dean’s List, Academic Years 2023–2025
- Student Leadership Award – Honored for outstanding leadership and service in school community
- Academic Achievement Award – Recognized for maintaining a 4.0 GPA while balancing work and studies
- Peer Mentor Recognition – Acknowledged for supporting and guiding first-year students
Timeline
Call Receiving Operator (CRO)
SeniorCare Emergency Services
07.2024 - Current
Teen Leader
Read Alliance
03.2022 - 04.2022
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Fordham University – Gabelli School of Business
Business Management
Monroe College
High School Diploma -
Bronx High School For The Visual Arts
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