ALINA BASSE
Calhan,CO
Summary
Certified Phlebotomist well versed in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
8
8
years of professional experience
Work History
Mobile Phlebotomist
Quest Diagnostics
06.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
Sales Associate
Pet Pantry
11.2022 - 06.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
In Home Caregiver
Amada Senior Care
01.2022 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Customer Service Representative
Lucky Dog Daycare & Boarding
04.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times
- Responded to company voicemails and emails promptly
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Receptionist
The IPI Group, LLC
06.2015 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialists
Colorado Springs, CO07.2022
High School Diploma -
Falcon High School/SSAE
Peyton, CO05.2020
Skills
- On-Site Testing
- Medical History Taking
- Answering Questions
- Specimen Labeling Procedures
- Disposal Procedures
- Sanitation and Sterilization
- Finger Stick Method
- Medical Records Management
- Blood Sample Collection
- Measuring Vital Statistics
- Arterial Punctures
Timeline
Mobile Phlebotomist
Quest Diagnostics
06.2023 - Current
Sales Associate
Pet Pantry
11.2022 - 06.2023
In Home Caregiver
Amada Senior Care
01.2022 - 03.2022
Customer Service Representative
Lucky Dog Daycare & Boarding
04.2021 - 10.2021
Receptionist
The IPI Group, LLC
06.2015 - 06.2020
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Falcon High School/SSAE