Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Alina Bors

Alina Bors

Haslet

Summary

Dynamic and detail-oriented professional with extensive experience at Balance Tax and Payroll Services Inc. Proven expertise in client relations and appointment scheduling, ensuring seamless operations and exceptional service. Skilled in document management and office equipment maintenance, consistently enhancing efficiency and fostering positive visitor experiences.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

Balance Tax and Payroll Services Inc
05.2020 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Front Desk Agent

Hampton Inn By Hilton
12.2019 - 07.2020
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

Clark College
Vancouver, WA
06-2019

Skills

  • Meeting support
  • Document scanning and digitization
  • Policy enforcement
  • Office equipment maintenance
  • Client relations
  • Reception area maintenance
  • Mail handling
  • Document management
  • Call handling
  • Document retrieval
  • Payment collection
  • Guest relations
  • Appointment scheduling
  • File organization
  • Multi-line phone operation
  • Scheduling appointments
  • Mail routing
  • Calendar management
  • Meeting coordination
  • Confidential information management
  • Appointment setting

Languages

Romanian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Receptionist Administrator

Balance Tax and Payroll Services Inc
05.2020 - Current

Front Desk Agent

Hampton Inn By Hilton
12.2019 - 07.2020

High School Diploma -

Clark College

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