Alina Buttner

Restaurant Hostess

Crazy Beans

Miller Place, NY

05.2022 - 07.2023

Greeted customers and escorted them to their tables.
Assigned seating arrangements based on customer preferences and restaurant policies.
Provided menus and answered questions about menu items and specials.
Managed reservations, waitlists, and special requests for large parties.
Monitored dining room activity to ensure all guests were receiving optimal service.
Assisted with setting up banquet rooms for special events.
Informed kitchen staff of any special orders or dietary restrictions.
Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Ensured that food was served promptly after being prepared by the kitchen staff.
Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Communicated with kitchen staff regarding customer feedback or complaints.
Upsold appetizers, drinks, desserts. when appropriate.
Checked identification of patrons ordering alcoholic beverages when necessary.
Restocked condiments, silverware, napkins, tablecloths. as needed.
Balanced cash register at end of shift according to established procedures.
Performed opening and closing duties such as restocking supplies and cleaning work areas.
Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Adhered to all safety regulations set forth by the restaurant management team.
Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Verified accuracy of orders before delivering them to customers' tables.
Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted guests and sat customers at tables or in waiting areas.
Stayed attentive to server availability and table turnover to quickly seat guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with servers about new tables, changes in food availability and customer comments.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Resolved customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Developed long-term relationships with customers to increase opportunities for repeat business.

Summary

Overview

Work History

Restaurant Hostess

Education

High School Diploma -

Some College (No Degree) - Digital Media Production And Journalism

Skills

Affiliations

Accomplishments

Timeline

Restaurant Hostess

High School Diploma -

Some College (No Degree) - Digital Media Production And Journalism

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