Suguna Clara Selvin

As a Senior Content Reviewer, I spearheaded initiatives to enhance advertiser onboarding, elevate user experience, and maintain impeccable content accuracy. By swiftly addressing campaign issues, I significantly bolstered client satisfaction and retention rates. Through optimizing team workflow, leading escalations, and conducting targeted training sessions, I successfully reduced onboarding time and enhanced productivity. Moreover, my oversight of API integration on Salesforce played a pivotal role in achieving a notable 15% increase in process efficiency.

• Streamlined advertiser onboarding, reducing integration time and enhancing user experience.
• Conducted thorough ad content checks to ensure consistent quality, resulting in notable improvements in content accuracy.
• Promptly resolved campaign and registration issues, significantly increasing client satisfaction and retention.
• Led cross-functional escalations and stakeholder calls, delivering resolutions that upheld strong client confidence.
• Optimized team workflow and performance, reducing re-assignments and considerably increasing daily output.
• Conducted impactful training sessions, reducing onboarding time for new hires.
• Managed API integration on Salesforce, achieving seamless system performance.
• Collaborated on key projects, contributing to a 15% increase in process efficiency.

As an Advanced Associate, I prioritized compliance and accuracy in Netherlands tax returns, meticulously reviewing tax information for over 500 engagements while consistently surpassing management expectations. I optimized tax return preparation procedures, facilitated training sessions, and documented processes to promote clarity within the team. Furthermore, I actively shared insights and knowledge to enhance our collective understanding of intricate tax processes, fostering a culture of continuous improvement and excellence.

• Compiled supporting documents for Netherlands tax returns with complete accuracy, ensuring compliance and minimizing errors.
• Conducted comprehensive reviews of tax information for over 500 engagements, maintaining a high level of precision.
• Supported team preparation efforts, significantly exceeding management goals and deadlines.
• Streamlined tax return preparation by organizing assignee details, substantially reducing processing time.
• Led frequent training sessions, improving team expertise and significantly reducing errors.
• Initiated and documented processes for reference, enhancing team clarity and consistency.
• Contributed to knowledge sharing, elevating the local team's understanding and expertise in intricate tax preparation processes.