Alina Deleacaes
Las Vegas
Summary
Accomplished Manager successfully coordinating operations and leading employees. Strong background in problem resolution, business development and guest relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in guest satisfaction, revenue and cost controls.
Overview
10
10
years of professional experience
Work History
Server
Animae
03.2024 - 08.2024
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
General Manager
Cleaver Butchered Meats, Seafood And Cocktails
08.2022 - 12.2023
- Orchestrated positive guest experiences by overseeing every area of restaurant operations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant General Manager
Jaleo And É By José Andrés
09.2021 - 08.2022
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Lead by example helped any and all areas in need to ensure proper guest service.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Enforced quality assurance protocols to deliver ideal guest experiences.
- Encouraged others to bring new ideas to the table. Eliminated barriers to successfully implement change.
- Demonstrated exceptional knowledge of recipes, plate presentations, product and supplies specifications.
- Established and followed ordering pars and guidelines for all product.
- Delivered full-scale business strategies resulting in increased guest satisfaction and operational enhancement.
Restaurant Manager
China Poblano By José Andrés
05.2018 - 10.2021
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor and inventory purchasing.
- Approved regular payroll submissions with ADP and Harri.
- Oversaw overall beverage program, including ordering and inventory controls of wine, beer and alcohol program.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Restaurant Manager
Saddle Ranch Chop House
01.2015 - 12.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Completed physical inventory counts for weekly $30k beverage order.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Associate of Arts - Business Administration
Edison State College
Fort Myers, FL09.2012
Associate of Arts - Business Administration
Valencia College
Orlando, FL01.2011
Skills
- Effective leader
- Passion for guest satisfaction
- Multitasking abilities
- Strategic planning
- Training and Development
- Relationship building
- Cost-controls
Additional Information
- Tequila Board Certified
- Bar Smarts
- OpenTable
- SevenRooms
Timeline
Server
Animae
03.2024 - 08.2024
General Manager
Cleaver Butchered Meats, Seafood And Cocktails
08.2022 - 12.2023
Assistant General Manager
Jaleo And É By José Andrés
09.2021 - 08.2022
Restaurant Manager
China Poblano By José Andrés
05.2018 - 10.2021
Restaurant Manager
Saddle Ranch Chop House
01.2015 - 12.2017
Associate of Arts - Business Administration
Edison State College
Associate of Arts - Business Administration
Valencia College
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