Alina Dolidze
Los Angeles,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Cashier
Argo Mediterranean Grill
Los Angeles, CA
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
Front desk receptionist
Raya Day Spa
03.2013 - 03.2020
- Greeted customers warmly and made them feel welcome.
- Answered various phone calls and emails
- Assisted clients by booking and changing their appointments.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Hostess
Aroma Bakery Cafe
12.2012 - 12.2013
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Flower Arranger
La Orchidia
Los Angeles, CA
08.2010 - 09.2012
- Created beautiful and unique flower arrangements for weddings, anniversaries, birthdays, and other special occasions.
- Maintained a clean and organized workspace to ensure the safety of customers and employees.
- Developed relationships with vendors to obtain fresh flowers at competitive prices.
- Consulted with clients to determine their needs in terms of flower types, colors, and styles.
- Stocked shelves with fresh cut flowers and plants while ensuring quality standards were met.
Sales Representative
Gucci
Moscow
03.2009 - 05.2010
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
High School Diploma -
School#1
Russia09.2008
Skills
- Customer Assistance
- Retail Merchandising
- POS Systems
- Cash handling and management
- Proficient in Microsoft365
- Sales expertise
- Guest inquiries
- Issue Resolution
- Inventory Control
- Staff Training
- Hospitality and accommodation
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Elementary
Timeline
Cashier
Argo Mediterranean Grill
05.2024 - Current
Front desk receptionist
Raya Day Spa
03.2013 - 03.2020
Hostess
Aroma Bakery Cafe
12.2012 - 12.2013
Flower Arranger
La Orchidia
08.2010 - 09.2012
Sales Representative
Gucci
03.2009 - 05.2010
High School Diploma -
School#1
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