ALINA DOROFEEVA

• Maintained office inventory and employee records. Coordinated CEO's schedule and meetings.

• Handled a large volume of calls and correspondence, delivering exceptional customer service by effectively

routing calls to appropriate departments, and promptly addressing and resolving complaints and inquiries.

• Handled confidential information with discretion, adhering to privacy and security protocols.

• Coordinated logistics for meetings and events, supported various operational tasks and collaborated with

various departments to ensure efficient office operations.

• Recruited, interviewed, and onboarded team members. Managed scheduling procedures and regularly

reviewed employee compliance with training and documentation requirements.

• Assisted clients with technical issues and addressed complaints promptly, providing solutions and

improving customer satisfaction.

• Formed teams by aligning employees' professional skills and personal attributes to foster a positive working

environment for everyone.

• Analyzed demographics and market data to propose 30+ new location openings, contributing to business

expansion.y.

• Conducted thorough onboarding and orientation for new drivers, ensuring compliance with company

standards and safety regulations.

• Used advanced safety software to analyze trends, and identify potential hazards, implementing proactive

measures to resolve noncompliance issues, and safeguard driver and vehicle safety.

• Collaborated with dispatch, sales, and maintenance teams promoting safety and continuous improvement.

• Prepared and submitted required safety reports to regulatory agencies, and contributed to improving

overall company safety rating.