Alina Francesconi
Ravenna,OH
Summary
Dynamic Customer Account Specialist with expertise in client retention and financial acumen, honed at J&S Packaging. Proven track record in enhancing customer satisfaction through effective problem-solving and communication skills.
Overview
11
11
years of professional experience
Work History
Customer Account Specialist
J&S Packaging
06.2022 - Current
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
Merchandiser
PepsiCo
06.2020 - 2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Customer Service Representative
Global Promotions & Incentives
01.2017 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Machine Operator
GOJO
08.2014 - 01.2017
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
University of Akron
Akron, OHSkills
- Client retention strategies
- Industry expertise
- Financial acumen
- Customer engagement
- Customer relationship development
- Microsoft office proficiency
- Organization skills
- Teamwork
- Customer service
- Problem-solving
Timeline
Customer Account Specialist
J&S Packaging
06.2022 - Current
Merchandiser
PepsiCo
06.2020 - 2022
Customer Service Representative
Global Promotions & Incentives
01.2017 - 05.2020
Machine Operator
GOJO
08.2014 - 01.2017
High School Diploma -
University of Akron
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