Alina Furdui
Oakton,VA
Summary
Results-driven bank member services representative with comprehensive experience in financial services. Skilled in managing branches, promoting, and marketing branch products, and allocating funds. Solid understanding of banking rules and regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Services Representative
Navy Federal Credit Union
Vienna, VA
04.2024 - Current
- Provided counseling on NFCU products and services to current and prospective members
- Demonstrated expertise in resolving problems and discrepancies associated with members' accounts/loans.
- Identified opportunities to cross-service products, resulting in increased product penetration.
- Aided in training and mentoring new employees
Office Administrator
AAV Transport LTD
London, UK
03.2020 - 11.2022
- Scheduled vehicle pick-up and delivery with customers and transporters
- Implemented effective measures to track customer compliance and monitor transporter performance
- Accurately processed transactions in the company database
Branch Sales and Service Associate II
PNC Bank
Falls Church, VA
11.2018 - 01.2020
- Achieved sales targets by identifying and capitalizing on opportunities to offer tailored solutions for lending needs, resulting in increased loan referrals for new and existing customers.
- Resolved customer complaints in a professional manner
Financial Service Representative III
SunTrust Bank
Fairfax, VA
06.2017 - 11.2018
- Maintained department policy and procedure documentation, ensuring compliance with operational, security and control policies/procedures to prevent fraud and protect member assets.
Front of the House Manager
Paladar Latin Kitchen & Rum Bar
Tyson Corner, VA
12.2013 - 09.2018
- Ensured expedient service and customer satisfaction
- Provided comprehensive and organized summaries of daily shifts
- Adhered to all regulations regarding restaurant cleanliness and safety
Universal Banker
Atlantic Union Bank
Tyson Corner, VA
07.2023
- Generated customer loyalty by engaging in meaningful needs-based conversations and consistently providing exceptional experiences.
- Proficient in utilizing digital channel technology including Zoom, Appointment Scheduler Tool, DocuSign, GRO Online Banking, Mobile Banking, and ATM Banking
- Successfully initiated proactive sales conversations through various internal and external interactions, encompassing outbound calling, service to sales, and appointment setting;
- Established partnerships with diverse lines of business to discern and guide customer needs spanning from Mortgage to Investments and from Business Banking to Commercial Banking.
Education
Bachelor's Degree in Economics -
Academy of Economic Studies of Moldova
01.2015
Associate Degree in Finance and Accounting -
National College of Commerce of Moldova
01.2012
Skills
- Customer Service Excellence: Strong focus on customer satisfaction and relationship building
- Financial Acumen: Understanding of financial products, services, and banking regulations
- Sales and Marketing Skills: Experience in promoting bank products and driving sales
- Risk Management: Knowledge of risk assessment and compliance with regulations
- Operational Management: Skills in managing branch operations and ensuring efficiency
- Problem-Solving Skills: Capability to address issues and find effective solutions
- Data Analysis: Ability to analyze financial reports and branch performance metrics
Certification
- Notary public (State of Virginia, USA)
- NMLS 1812147
Software Experience
- Microsoft Office
- Salesforce
- Adobe Systems
Languages
- English
- Romanian
- Russian
Timeline
Member Services Representative
Navy Federal Credit Union
04.2024 - Current
Universal Banker
Atlantic Union Bank
07.2023
Office Administrator
AAV Transport LTD
03.2020 - 11.2022
Branch Sales and Service Associate II
PNC Bank
11.2018 - 01.2020
Financial Service Representative III
SunTrust Bank
06.2017 - 11.2018
Front of the House Manager
Paladar Latin Kitchen & Rum Bar
12.2013 - 09.2018
Bachelor's Degree in Economics -
Academy of Economic Studies of Moldova
Associate Degree in Finance and Accounting -
National College of Commerce of Moldova