Alina Gutierrez
El Cajon,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lead High Limit Cocktail Waitress
Sycuan Casino Resort
El Cajon, CA
08.2011 - 05.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Provided accurate change for cash transactions using a cash register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Prepared checks accurately
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Education
Vocational - Medical Assistant
UEI College
San Diego, CA08-2011
Skills
- High volume dining
- Bar terminology
- Bartender backup
- Tab management
- Alcohol intake awareness
- Patron rapport
- Product promotion
- Sales strategy
- Maintaining composure
- Guest relations management
- Cash handling
- Patron satisfaction
- Point of sale (POS) system operations
- Adaptable personality
- ID verification
- Cleaning and sanitization
- Attention to detail
- Initiative-taking
- Tableside service
- Customer complaint resolution
- Special events
- Dispute mediation
- Handling criticism
- Effective customer upselling
- Strong multitasking
- Relationship management
- Works well in a team
- High Roller Satisfaction
Timeline
Lead High Limit Cocktail Waitress
Sycuan Casino Resort
08.2011 - 05.2022
Vocational - Medical Assistant
UEI College