Alina Hayat
Queens,US
Summary
Proven track record in customer service and inventory management at Precision Pain Management, adept at scheduling and coordinating over 200 patient referrals. Excel in team collaboration and problem solving, ensuring efficient operations and patient satisfaction. Skilled in appointment scheduling and maintaining HIPAA compliance, driving success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Precision Pain Management
New Hyde Park, New York
03.2025 - 06.2025
- Scheduled and coordinated high volumes of physical therapy and acupuncture appointments, managing 200–250+ patient referrals, while ensuring timely care and insurance compliance.
- Verified insurance coverage, authorizations, copays, and visit limits, maintaining accurate records, and advocating for patient access to approved treatments.
- Handled front desk operations, including managing phones, greeting patients, and maintaining up to date records in a fast paced, patient focused environment.
- Collaborated with therapists and acupuncturists to manage room availability, minimize wait times, and maintain a smooth, efficient flow of clinical operations.
Physical Therapy Aide
Home Physical Therapy Solutions
Queens, US
09.2024 - 03.2025
- Assist physical therapists with patient care, including setting up and cleaning equipment.
- Help patients perform therapeutic exercises safely and effectively.
- Maintain accurate patient records and ensure a clean, organized therapy environment.
- Provide excellent customer service to ensure patients feel supported and comfortable.
Cashier
A to Z Glatt Supermarket
Flushing, New York
08.2021 - 09.2024
- Kept shelves and displays stocked to store standards.
- I ran the cash register and assisted customers with finding items and completing delegated tasks.
- Provided knowledgeable support to customers in high-stress work environments.
- Assisted customers with kosher product selections, maintained kosher food sections, and ensured compliance with kosher certifications.
Food Sampler
Costco Wholesale
Rego Park, New York
05.2021 - 08.2021
- I worked in a fast-paced grocery store as a cashier, scanning and bagging items.
- Positively interacted with customers to ensure a pleasant shopping experience.
- Managed inventory and restocked shelves to ensure product availability.
Sales Associate
Kara Clothing
Garden City, New York
02.2021 - 04.2021
- Managed inventory, restocked shelves, conducted stock checks, and organized merchandise effectively.
- Organized training and development for new hires.
- Achieved top sales performance while mentoring peers to reach sales goals.
Cashier
Burlington
Rego Park, New York
11.2020 - 01.2021
- Greeted customers in a friendly manner, and identified their needs to assist with product selection.
- Directed customers to merchandise, answered questions, and ensured satisfaction.
- Operated a cash register with 100% accuracy, and facilitated a positive checkout experience.
Internship Student
Walgreens
Jamaica, New York
08.2019 - 12.2019
- Worked collaboratively in a team environment.
- Priced merchandise, stocked shelves, and handled factory damage returns.
- Assisted customers with over-the-counter medications, health and wellness items, and cosmetics.
Floor Associate
Quality Furniture and Electronics
Jamaica, New York
01.2019 - 08.2019
- Answered questions and enthusiastically helped customers find items.
- Responsible for receiving deliveries.
- Maintained a clean and organized store at all times.
Education
A.A.S - LIBERAL ARTS
Queensborough Community College
Queens, NY06.2021
Queens High School of Teaching - Liberal Arts and the Science
Queens High School of Teaching
Queens, NY06.2019
Associates Degree (Incomplete) - UNDECLARED PRE-HEALTH SCIENCE: RAD TECH
LaGuardia Community College
Queens, NYSkills
- Customer service
- Inventory management
- Team collaboration
- Organization
- Time management
- Physical therapy
- Patient care
- Tracking copays and visit limits
- HIPAA awareness
- Appointment scheduling
- Cash handling
- Problem solving
Languages
- Urdu (Native)
- Hindi (Native)
- English (Native)
Timeline
Front Desk Receptionist
Precision Pain Management
03.2025 - 06.2025
Physical Therapy Aide
Home Physical Therapy Solutions
09.2024 - 03.2025
Cashier
A to Z Glatt Supermarket
08.2021 - 09.2024
Food Sampler
Costco Wholesale
05.2021 - 08.2021
Sales Associate
Kara Clothing
02.2021 - 04.2021
Cashier
Burlington
11.2020 - 01.2021
Internship Student
Walgreens
08.2019 - 12.2019
Floor Associate
Quality Furniture and Electronics
01.2019 - 08.2019
A.A.S - LIBERAL ARTS
Queensborough Community College
Queens High School of Teaching - Liberal Arts and the Science
Queens High School of Teaching
Associates Degree (Incomplete) - UNDECLARED PRE-HEALTH SCIENCE: RAD TECH
LaGuardia Community College
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