Alina Henry
Monument,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Housekeeping Attendant
Great Wolf Lodgwe
11.2023 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Kept building entryway glass clean and polished for professional presentation.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
Sales Associate
Charlotte Russe
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Legal Assistant
Law Office Of Joe Brad Brock
01.2022 - 10.2022
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Assisted attorneys with reviewing and organizing witness reports.
Security Officer for Port
Sec Ops
07.2020 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Legal Assistant
The Law Office Of Nathan Burkett
01.2019 - 05.2020
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Education
Medical Assistant - Medical Assisting
Career Centers Of South Texas
Corpus Christi, TX10.2005
High School Diploma -
Foy H. Moody High School
Corpus Christi, TX05.2001
Skills
- Dusting Furniture
- Building Maintenance
- Supply Inventory Management
- Chemicals Handling
- Vacuuming and Sweeping
- Restroom Detailing
- Window Cleaning
- Interior and Exterior Cleaning
- Order Processing
- Promotional Support
- Customer Needs Assessment
- Product Sales
- Payment Processing
- Upselling
- Display Setup
- Complex Problem-Solving
- Merchandise Display
- Reliable and Punctual
- Relationship Selling
- Sales Goals Attainment
- Outgoing Personality
- Self-Checkout Assistance
- Cash Handling
- Problem-Solving
- Access Control
- Emergency Response
- CCTV Monitoring
- Stationary Surveillance
- Visitor Tracking
- Crime Prevention
- Electronic Surveillance
- Personnel Screening
- Report Writing
- Military Experience
- Surveillance
- Government Security Clearance
- Crime Prevention Methods
Timeline
Housekeeping Attendant
Great Wolf Lodgwe
11.2023 - Current
Sales Associate
Charlotte Russe
10.2023 - Current
Legal Assistant
Law Office Of Joe Brad Brock
01.2022 - 10.2022
Security Officer for Port
Sec Ops
07.2020 - 10.2022
Legal Assistant
The Law Office Of Nathan Burkett
01.2019 - 05.2020
Medical Assistant - Medical Assisting
Career Centers Of South Texas
High School Diploma -
Foy H. Moody High School