Alina Houk
Clatonia,NE
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve
any type of inquiries efficiently. Solves problems quickly to retain a positive outcome and delivers high level of service in every interaction. Track record of excellent communication and maintaining positive customer relationships.
Overview
39
39
years of professional experience
Work History
OWNER
TRADITIONS PUB
09.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
SALES MANAGER CORPORATE ACCOUNTS
VSA, INC
10.2004 - 02.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
BARTENDER
SPRAGUE BAR & GRILL
06.2000 - 08.2010
- Served customer during special events, nights, and weekends.
- Wrote keno tickets
- Handled a fast amount of money depending on the night
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
PROPERTY MANAGER
ERA REALTY CENTER
05.2002 - 10.2004
- Showed and leased prospective properties
- Maintained a 98% leased rate on all properties
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Coordinated with legal counsel to resolve tenant disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
ASSISTANT PROPERTY MANAGER
COLONIAL HEIGHTS
01.2001 - 05.2002
- Showed apartments to potential tenants and answered questions regarding community.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Maintained a 98% leased base
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
OFFICE MANAGER
RATHBONE CHIROPRACTIC
06.1994 - 12.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
RECEPTIONIST/COURIER
ERICKSON & SEDERSTROM LAW P.C.
11.1986 - 02.1988
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Education
GED -
LINCOLN HIGH SCHOOL
Lincoln, NESkills
- Small business operations
- Customer relations
- Client service
- Financial planning
- Marketing
- Business marketing
- Business development
- Labor relations
- Human resource management
- Employee development
- Staff hiring
- Strategic planning
- Staff management
Personal Information
Availability: 7:00 am to 9:00 pm
Timeline
OWNER
TRADITIONS PUB
09.2011 - Current
SALES MANAGER CORPORATE ACCOUNTS
VSA, INC
10.2004 - 02.2011
PROPERTY MANAGER
ERA REALTY CENTER
05.2002 - 10.2004
ASSISTANT PROPERTY MANAGER
COLONIAL HEIGHTS
01.2001 - 05.2002
BARTENDER
SPRAGUE BAR & GRILL
06.2000 - 08.2010
OFFICE MANAGER
RATHBONE CHIROPRACTIC
06.1994 - 12.2001
RECEPTIONIST/COURIER
ERICKSON & SEDERSTROM LAW P.C.
11.1986 - 02.1988
GED -
LINCOLN HIGH SCHOOL