Alina Kachanska
Shelby,MI
Summary
Personable and dependable customer service professional with experience working directly with clients, managing appointments, handling customer needs, and creating positive, welcoming experiences. Strong communicator with excellent organization, time management, and attention to detail. Fluent in English, Russian, and Ukrainian, with the ability to communicate comfortably with a diverse range of customers.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Nail Technician
self employed
Delray Beach, Florida
05.2024 - 08.2026
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Educated clients on nail health and aftercare practices.
- Managed appointments and client records efficiently for optimal service flow.
- Provided excellent customer service through friendly interactions with clients.
- Met with clients to discuss needs, service preferences and special requests.
- Demonstrated knowledge of all products and services offered in the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Assisted with inventory management tasks such as restocking supplies.
- Attended continuing education courses related to nail care techniques.
- Built repeat client base to increase profits and stabilize cash flow.
Crew Member
Olive U
Delray Beach, Florida
04.2023 - 08.2024
- Trained new crew members on operational procedures to ensure consistency and efficiency.
- Took orders from patrons and input selections into store computer system.
- Resolved customer complaints in a professional manner.
- Provided customers with detailed information on menu items, product ingredients, and nutritional values to enhance their dining experience.
- Facilitated team collaboration to achieve operational goals. by quickly completing assigned tasks.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
Barista/Cashier
Tim Hortons
Warren, Michigan
04.2022 - 06.2022
- Engaged with customers, delivering friendly and helpful service during peak hours.
- Processed customer transactions at cash register, ensuring accurate and timely service.
- Entered orders into point of sale system and managed customer payments, facilitating smooth transactions.
- Collaborated with team members to streamline service during heavy traffic periods.
- Ensured cleanliness of work areas to promote safety for staff and enhance customer experience.
- Created signs and displays to advertise store products or events.
Crew Member
Cold Stone
Warren, Michigan
04.2022 - 06.2022
- Engaged customers through friendly service and tailored product recommendations to enhance their experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints professionally to maintain customer satisfaction and loyalty.
- Trained new crew members on operational procedures to ensure smooth onboarding and consistency in service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
BBA - Business Administration And Management
Florida Atlantic University (online)
Boca Raton, FL05-2029
Nail Technician Licensing -
Boca Beauty Academy
Boca Raton, FL08-2025
High School Diploma -
Spanish River High School
Boca Raton, FL05-2025
Skills
- Nail art techniques
- Client relationship management
- Appointment scheduling
- Customer service
- Sales proficiency
- Product upselling
- Time management
- Team collaboration
- Problem-solving skills
- Conflict resolution
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Certification
- nail technician, Florida Department of Business and Professional Regulation, 2025
Timeline
Nail Technician
self employed
05.2024 - 08.2026
Crew Member
Olive U
04.2023 - 08.2024
Barista/Cashier
Tim Hortons
04.2022 - 06.2022
Crew Member
Cold Stone
04.2022 - 06.2022
BBA - Business Administration And Management
Florida Atlantic University (online)
Nail Technician Licensing -
Boca Beauty Academy
High School Diploma -
Spanish River High School