Alina Koshkina
New York
Summary
Experienced Office Manager with over six years in operations, team leadership, and process optimization. Skilled in driving efficiency, revenue growth, and customer satisfaction. Strong in managing teams, improving workflows, and ensuring compliance. Expertise in financial management, staff development, and performance reporting. Adaptable and results-focused, ready to contribute to any management role.
Overview
7
7
years of professional experience
Work History
Office Audit Manager
Diamond Braces - Premiere Orthodontics and Invisalign
New York
06.2024 - Current
- Spearhead operations across 15+ offices, guiding and training support staff to maintain exceptional standards of care and patient satisfaction
- Drove a 37% increase in office conversion rates by pinpointing and addressing operational discrepancies
- Led audits of office administration and clinical teams, ensuring compliance with company policies and procedures, resulting in significant revenue growth
- Developed SOPs to streamline operational efficiency and reduce likelihood of mistakes by 85%
- Audited billing cycles to ensure timely collection, strengthening financial management
- Delivered insightful performance reports to senior management, identifying key opportunities for improvement
Office Manager
Diamond Braces - Premiere Orthodontics and Invisalign
New York
02.2020 - 06.2024
- Managed a team of 12+ staff members, overseeing payroll, performance reviews, and employee development
- Orchestrated all facets of office operations, from patient scheduling to front desk management, ensuring smooth and efficient daily processes
- Played a pivotal role in the recruitment process, conducting interviews and making strategic hiring and promotion decisions
- Surpassed monthly production goals and consistently boosted office revenue by optimizing operational performance
- Fostered a strong, motivated team through regular meetings, providing feedback, addressing challenges, and maintaining a positive office culture
Assistant Office Manager
Diamond Braces - Premiere Orthodontics and Invisalign
New York
09.2019 - 02.2020
- Collaborated with billing specialists to resolve insurance discrepancies, ensuring accurate coverage and billing processes
- Mentored and trained new staff members, cultivating a cohesive and high-performing team
- Managed inventory and office supplies, streamlining procurement to maximize efficiency and reduce costs
- Increased case acceptance rates by educating patients on treatment options and financial plans
Head Treatment Coordinator
Diamond Braces - Premiere Orthodontics and Invisalign
New York
09.2018 - 09.2019
- Led and trained a team of treatment coordinators, optimizing patient flow and ensuring top-tier care
- Enhanced patient retention by acting as the primary point of contact, addressing inquiries, resolving concerns, and ensuring seamless transitions between treatment stages
Education
Bachelor of Science - Computer Science and Information Security
CUNY John Jay College of Criminal Justice
New York, NY08.2021
Skills
- Effective Team Management
- Operational Streamlining
- Audit and Compliance
- Financial Management
- Performance Reporting
- Customer Support
- Data Analysis
- Insurance and Billing
- Experienced with Microsoft Office Suite
- Experienced in HubSpot
- Ortho2 Proficiency
Timeline
Office Audit Manager
Diamond Braces - Premiere Orthodontics and Invisalign
06.2024 - Current
Office Manager
Diamond Braces - Premiere Orthodontics and Invisalign
02.2020 - 06.2024
Assistant Office Manager
Diamond Braces - Premiere Orthodontics and Invisalign
09.2019 - 02.2020
Head Treatment Coordinator
Diamond Braces - Premiere Orthodontics and Invisalign
09.2018 - 09.2019
Bachelor of Science - Computer Science and Information Security
CUNY John Jay College of Criminal Justice
Similar Profiles
Alona LishchukAlona Lishchuk
Office Manager at Diamond BracesOffice Manager at Diamond Braces
Damaris TigreDamaris Tigre
Dental Assistant at Diamond BracesDental Assistant at Diamond Braces
Tamar SamnashviliTamar Samnashvili
Dental Assistant at Diamond BracesDental Assistant at Diamond Braces