Alina Liles
Community Association Consultant
Tyler,TX
Summary
Dedicated to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Community Association Manager Consultant
Texas Homeowners Association, Inc.
05.2024 - Current
- Advised HOA boards on governing document interpretation, community policy, and compliance issues.
- Facilitated annual meetings, budget workshops, and board orientations to ensure informed decision-making.
- Partnered with property management teams to streamline operations, vendor contracts, and maintenance planning.
- Assisted with drafting and implementing architectural guidelines, enforcement protocols, and community standards.
- Resolved homeowner disputes professionally while upholding HOA regulations and maintaining community harmony.
Community Association Manager
Neighborhood Management, Inc.
08.2020 - Current
- In conjunction with the Board of Directors, managed the business of the association to maintain property values, while fostering positive owner/resident, developer, builder and vendor relationships.
- Organized and attended Board and annual meetings, prepared board packages and required notification of meetings.
- Established community annual budget, manage capital improvements, reviewed monthly financial statements, prepared variance reporting, monitor community accounts payable, delinquent accounts, and approved and code vendor invoices.
- Secured competitive contract bids, present ed to Board and ensure compliance of all executed contract terms and conditions. Oversee community and contractor liability insurance requirements. Assist in claims
- Managed architectural control process ensuring compliance with guidelines. Communicate with owners regarding compliance matters.
- Enforced compliance with community regulations and guidelines.
- Promoted positive company and owner relationships through proactive attention to concerns.
Association Community Manager
Associa- Principal Management Group Of North Texas
03.2020 - 08.2020
- Acted as primary liaison with Association Board of Directors and homeowners as needed.
- Reviewed monthly financial reports and ensured management summary.
- Prepared Board packages according to established time frames.
- Supervised the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Monitored corporate and client delinquency rates and collections process for account portfolio.
- Enforced compliance with community regulations and guidelines.
Resale Specialist
ASSOCIA - PRINCIPAL MANAGEMENT GROUP NORTH TEXAS
05.2017 - 08.2020
- Ensured all management contracts are properly processed and renewed.
- Followed all company policies and procedures to deliver quality work.
- Maintained office supplies for department.
- Developed strong relationships with clients while assisting the Community Managers oversee the day to day operations for each Association.
- Prepared and reviewed documents for closing and follow up of all escrow transactions.
- Attended to inbound/outbound calls from customers, clients, and internal branches as directed.
- Interpreted clients' needs and introduced services to fit specific requirements.
Reverse mortgage claims analyst
MR COOPER-NATIONSTAR MORTGAGE
08.2014 - 10.2016
- Ensured timely claims are submitted to HUD for review
- Reviewed corporate advance expenses, attorney fees/costs, appraisals and escrow to determine claimable expenses.
- Pro-rated hazard insurance to determine highest possible refund to investor Quality Control over posting team.
- Provided proper documentation hand-off for Loss-Analysis group and other related business units.
- Backup prep on all loans worked in events of audit.
- Identified key areas not performing well and implemented effective, new processes.
Claims & Mortgage Insurance Specialist
NATIONSTAR MORTGAGE-CORPORATE HEADQUARTERS
10.2010 - 07.2014
- Accurately processed and reviewed claims for investors such as Freddie Mac, Fannie Mae, and mortgage insurance companies.
- Assisted vendors in India with questions concerning the claims process.
- Worked closely with attorneys and investors to solve various issues, obtained supporting documentation, and minimized loss to the company.
- New hire trainer.
- Collaborated with subject matter experts and customers in course design, curriculum development and material creation.
- Worked with manager to identify department needs, develop training materials and implement strategies to prepare employees thoroughly for job demands.
Administrative assistant
ADY TRANS TRUCKING COMPANY
05.2009 - 05.2010
- Prepared all documentation for business purposes and kept drivers informed of DOT standard.
- Arranged pick-ups/deliveries, and estimated rates for prospective clients.
- Prepared all documents for yearly tax review.
- Executed record filing system to improve document organization and management.
Supervisor
OSU CELEBRATIONS CATERING SUPERVISOR
09.2005 - 04.2009
- Guaranteed customer satisfaction at events such as banquets and weddings.
- Structured and sustained schedules for more than 50 employees.
- Organized work flow to obtain great quality effort and friendly working environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Arts - International Business
OKLAHOMA STATE UNIVERSITY
Stillwater, OK 05.2001 - 05.2009
Skills
MS Office Excel, MS Office Word, MS Office Power Point, Fluent in Foreign Language
Timeline
Community Association Manager Consultant
Texas Homeowners Association, Inc.
05.2024 - Current
Community Association Manager
Neighborhood Management, Inc.
08.2020 - Current
Association Community Manager
Associa- Principal Management Group Of North Texas
03.2020 - 08.2020
Resale Specialist
ASSOCIA - PRINCIPAL MANAGEMENT GROUP NORTH TEXAS
05.2017 - 08.2020
Reverse mortgage claims analyst
MR COOPER-NATIONSTAR MORTGAGE
08.2014 - 10.2016
Claims & Mortgage Insurance Specialist
NATIONSTAR MORTGAGE-CORPORATE HEADQUARTERS
10.2010 - 07.2014
Administrative assistant
ADY TRANS TRUCKING COMPANY
05.2009 - 05.2010
Supervisor
OSU CELEBRATIONS CATERING SUPERVISOR
09.2005 - 04.2009
Bachelor of Arts - International Business
OKLAHOMA STATE UNIVERSITY
05.2001 - 05.2009
Languages
Romanian
Languages
5
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