Alina Liles
Community Association Consultant
Tyler,TX
Summary
Dedicated to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Community Association Manager Consultant
Texas Homeowners Association, Inc.
05.2024 - Current
- Advised HOA boards on governing document interpretation, community policy, and compliance issues.
- Facilitated annual meetings, budget workshops, and board orientations to ensure informed decision-making.
- Partnered with property management teams to streamline operations, vendor contracts, and maintenance planning.
- Assisted with drafting and implementing architectural guidelines, enforcement protocols, and community standards.
- Resolved homeowner disputes professionally while upholding HOA regulations and maintaining community harmony.
Community Association Manager
Neighborhood Management, Inc.
08.2020 - Current
- In conjunction with the Board of Directors, managed the business of the association to maintain property values, while fostering positive owner/resident, developer, builder and vendor relationships.
- Organized and attended Board and annual meetings, prepared board packages and required notification of meetings.
- Established community annual budget, manage capital improvements, reviewed monthly financial statements, prepared variance reporting, monitor community accounts payable, delinquent accounts, and approved and code vendor invoices.
- Secured competitive contract bids, present ed to Board and ensure compliance of all executed contract terms and conditions. Oversee community and contractor liability insurance requirements. Assist in claims
- Managed architectural control process ensuring compliance with guidelines. Communicate with owners regarding compliance matters.
- Enforced compliance with community regulations and guidelines.
- Promoted positive company and owner relationships through proactive attention to concerns.
Association Community Manager
Associa- Principal Management Group Of North Texas
03.2020 - 08.2020
- Acted as primary liaison with Association Board of Directors and homeowners as needed.
- Reviewed monthly financial reports and ensured management summary.
- Prepared Board packages according to established time frames.
- Supervised the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Monitored corporate and client delinquency rates and collections process for account portfolio.
- Enforced compliance with community regulations and guidelines.
Resale Specialist
ASSOCIA - PRINCIPAL MANAGEMENT GROUP NORTH TEXAS
05.2017 - 08.2020
- Ensured all management contracts are properly processed and renewed.
- Followed all company policies and procedures to deliver quality work.
- Maintained office supplies for department.
- Developed strong relationships with clients while assisting the Community Managers oversee the day to day operations for each Association.
- Prepared and reviewed documents for closing and follow up of all escrow transactions.
- Attended to inbound/outbound calls from customers, clients, and internal branches as directed.
- Interpreted clients' needs and introduced services to fit specific requirements.
Reverse mortgage claims analyst
MR COOPER-NATIONSTAR MORTGAGE
08.2014 - 10.2016
- Ensured timely claims are submitted to HUD for review
- Reviewed corporate advance expenses, attorney fees/costs, appraisals and escrow to determine claimable expenses.
- Pro-rated hazard insurance to determine highest possible refund to investor Quality Control over posting team.
- Provided proper documentation hand-off for Loss-Analysis group and other related business units.
- Backup prep on all loans worked in events of audit.
- Identified key areas not performing well and implemented effective, new processes.
Claims & Mortgage Insurance Specialist
NATIONSTAR MORTGAGE-CORPORATE HEADQUARTERS
10.2010 - 07.2014
- Accurately processed and reviewed claims for investors such as Freddie Mac, Fannie Mae, and mortgage insurance companies.
- Assisted vendors in India with questions concerning the claims process.
- Worked closely with attorneys and investors to solve various issues, obtained supporting documentation, and minimized loss to the company.
- New hire trainer.
- Collaborated with subject matter experts and customers in course design, curriculum development and material creation.
- Worked with manager to identify department needs, develop training materials and implement strategies to prepare employees thoroughly for job demands.
Administrative assistant
ADY TRANS TRUCKING COMPANY
05.2009 - 05.2010
- Prepared all documentation for business purposes and kept drivers informed of DOT standard.
- Arranged pick-ups/deliveries, and estimated rates for prospective clients.
- Prepared all documents for yearly tax review.
- Executed record filing system to improve document organization and management.
Supervisor
OSU CELEBRATIONS CATERING SUPERVISOR
09.2005 - 04.2009
- Guaranteed customer satisfaction at events such as banquets and weddings.
- Structured and sustained schedules for more than 50 employees.
- Organized work flow to obtain great quality effort and friendly working environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
Bachelor of Arts - International Business
OKLAHOMA STATE UNIVERSITY
Stillwater, OK 05.2001 - 05.2009
Skills
MS Office Excel, MS Office Word, MS Office Power Point, Fluent in Foreign Language
Vendor Relationship Development
Community Guidelines Enforcement
Contract Development and Management
Proposal Writing
Service Contract Negotiation
Budget Planning
Federal Regulations
Community Operations Management
Manage Rentals
Critical Thinking
Social Perceptiveness
Timeline
Community Association Manager Consultant
Texas Homeowners Association, Inc.
05.2024 - Current
Community Association Manager
Neighborhood Management, Inc.
08.2020 - Current
Association Community Manager
Associa- Principal Management Group Of North Texas
03.2020 - 08.2020
Resale Specialist
ASSOCIA - PRINCIPAL MANAGEMENT GROUP NORTH TEXAS
05.2017 - 08.2020
Reverse mortgage claims analyst
MR COOPER-NATIONSTAR MORTGAGE
08.2014 - 10.2016
Claims & Mortgage Insurance Specialist
NATIONSTAR MORTGAGE-CORPORATE HEADQUARTERS
10.2010 - 07.2014
Administrative assistant
ADY TRANS TRUCKING COMPANY
05.2009 - 05.2010
Supervisor
OSU CELEBRATIONS CATERING SUPERVISOR
09.2005 - 04.2009
Bachelor of Arts - International Business
OKLAHOMA STATE UNIVERSITY
05.2001 - 05.2009
Languages
Romanian
Languages
5