ALINA LUNGU
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
MSCC
GOLDEN 1 CREDIT UNION
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Peer coached new hires, resulting in stronger staff development and increased productivity.
- Selected and arranged music for [Number] holiday performances and special events
Office Manager
Foreign Auto Parts
10.2017 - 09.2021
- Ran office and managed staff
- Monitored sales and completed online orders when needed
- Kept a detailed record of financial records
- Balanced invoices
- Updated listings on our seller websites.
Lead Teller/Supervisor
Wells Fargo Bank
02.2015 - 10.2017
- Opened and closed the store daily
- Manages control tasks, balanced the vault and ran back shop operations
- Ran teller line, giving approvals, and coaching tellers
- Delivered great service by greeting and assisting each customer
- Trained new staff to deliver outstanding customer service
- Addressed customer inquiries and resolved complaints.
Teller
Wells Fargo Bank
10.2013 - 02.2015
- Recommended products based on customer needs
- Processed different types of transactions
- Demonstrated that customers come first by serving them with a sense of urgency
- Maintained friendly and professional customer interactions.
Sales Representative
Aeropostale
06.2012 - 12.2013
- Maintained knowledge of current promotions, policies regarding payment, exchanges and security practices
- Operated a cash register to process cash, credit and check transactions
- Replenished floor stock and processed shipments to ensure product availability for customers
- Administered all points of sale opening and closing procedures
- Trained new employees.
Volunteer
Goodwill
01.2012
- Sorted and stocked donations
- Handled and balanced cash register
- Priced new items
Education
High School Diploma -
Center High School, Sierra College
Sacramento, CA05.2013
Skills
- Team Collaboration
- Staff Training
- Project Oversight
- Public Speaking
- Verbal and Written Communication
- Telephone Etiquette
- Adaptability and Dependability
- Attention to Detail
- Microsoft Excel
Affiliations
Goal Oriented and a team player, I am always looking to learn new skills and broaden my professional profile. I am described as a social person and quick to pick up new skills with little supervision. I can adapt to a new work environment easily and I am bilingual, fluent in Russian.
Languages
Russian
Native or Bilingual
Timeline
MSCC
GOLDEN 1 CREDIT UNION
06.2022 - Current
Office Manager
Foreign Auto Parts
10.2017 - 09.2021
Lead Teller/Supervisor
Wells Fargo Bank
02.2015 - 10.2017
Teller
Wells Fargo Bank
10.2013 - 02.2015
Sales Representative
Aeropostale
06.2012 - 12.2013
Volunteer
Goodwill
01.2012
High School Diploma -
Center High School, Sierra College