Alina M
Georges Mills,NH
Summary
Dynamic Lead Barista with strong team management and customer service skills. Successfully trained diverse teams and managed daily operations, ensuring quality standards and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Lead Barista
Dartmouth Dining
Hanover, NH
03.2022 - Current
- Introduce and train student employees with different backgrounds to a customer service environment.
- Exercise daily routine procedures like ordering products from various vendors.
- Oversee daily operations, ensuring quality standards for beverages and service are consistently met.
- Managing monthly inventory, daily requisitions and food products waste.
Server
Ramuntos Brick Oven Pizza
Claremont, NH
01.2018 - 03.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to expedite order preparation and delivery.
- Trained new servers on menu knowledge and service protocols.
Counterworker
Dartmouth Dining
Hanover, NH
10.2011 - 03.2022
- Provided exceptional customer service in fast-paced dining environment.
- Operated cash register, processed transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food service delivery.
Education
Psychology, English
Sumy State Pedagogical University
Sumy, Ukraine06.2010
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Espresso preparation
- Supply ordering
- Inventory management
- Food service
- Conflict handling
- Team management
- POS systems
Timeline
Lead Barista
Dartmouth Dining
03.2022 - Current
Server
Ramuntos Brick Oven Pizza
01.2018 - 03.2022
Counterworker
Dartmouth Dining
10.2011 - 03.2022
Psychology, English
Sumy State Pedagogical University