ALINA MAYO
Vincentown,NJ
Summary
Meticulous and systematic individual driven to promote operational efficiency through advanced strategic decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Focused Administrative leader offering years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Jewish Federation of Southern New Jersey
Cherry Hill , NJ
2023.07 - Current
- Conducted performance reviews of staff, providing feedback to ensure optimal productivity.
- Implemented strategies to improve operational efficiency and reduce costs.
- Established policies and procedures for the department in accordance with company standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Organized and oversaw work schedules of departmental managers.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed reports and adjusted workflows to realign with targets.
- Handled administrative tasks such as document preparation, filing, record keeping.
- Ensured compliance with all applicable laws and regulations pertaining to operations management.
- Analyzed data collected from surveys and interviews to identify opportunities for improvement.
Administrative Coordinator
Jewish Federation of Southern New Jersey
Cherry Hill , NJ
2022.08 - 2023.07
- Ensure staffing schedule supports DDD requirements
- Assist with ensuring quality assurance as assigned
- Manage staff time off requests and obtain alternate coverage
- Collaborate with the Manager on Duty to find coverage for call outs
- Sort and process both incoming and outgoing mail
- Maintain attendance spreadsheet and other reports
- Schedule meetings and book meeting rooms
- Monitor plans such as ISP’s and IDT’ etc. Schedule / coordinate corresponding meetings
- Prepare and distribute meeting agenda
- Order supplies
- Processing check requests including mileage forms
- Develop and maintain relationships with family members/advocates
- Assist Director and Associate Directors with day to day office administration tasks
- Other duties as assigned
Team Administrative Assistant
Seneca High School
Tabernacle , NJ
2017.06 - 2022.08
- Provided administrative support to office staff to promote office operations excellence.
- Developed strategies for streamlining workflow processes.
- Coordinated support to facilitate general office operations.
- Constructed and maintained new data tracking systems.
- Trained new and existing employees on new and existing software.
- Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties
- Prepared and distributed team-based communications to foster collaboration and boost team morale
- Monitored inventory levels to ensure adequate stock availability.
- Received and distributed mail, letters and packages.
- Increased office participation in special events by creating a detailed calendars and other office updates
- Reserved and managed meeting room availability.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Answered a multi-line phone system and transferred callers to the appropriate department
Dispatcher and Security
Lenape Regional School District Transportation Department
Medford , NJ
2011.06 - 2017.05
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Solved a variety of issues, improved operations, and provided excellent customer service
- Reported delays, accidents or other traffic and transportation situations.
Hearing Department Operator
Law Offices of Eric A Shore
Cherry Hill , NJ
2010.08 - 2011.05
- Responsible for the distribution of all hearing date notice reminder letters
- Cordially answering phone calls received by the Department
- Assist clients with problems that had arisen or transfer them to the correct department
- Scanning and inputting of documents into client files.
Education
Business Administration - Bachelor of Arts -
Southern New Hampshire University
01.2021
Skills
- Ability to work independently or in a team environment with a self-motivated work ethic.
- Goal Development
- Team Collaboration
- Report Preparation
- Workload Management
- Critical Thinking and Analysis
- Document conversion
- Appointment setting
- Schedule Coordination
- Attention to Detail
- Database Maintenance
- Business correspondence
- Program file maintenance
- Data entry
- Records management
- Presentation design
Certification
- Registered Behavioral Technician
Accomplishments
- Summa Cum Laude
Timeline
Assistant Director of Operations
Jewish Federation of Southern New Jersey
2023.07 - Current
Administrative Coordinator
Jewish Federation of Southern New Jersey
2022.08 - 2023.07
Team Administrative Assistant
Seneca High School
2017.06 - 2022.08
Dispatcher and Security
Lenape Regional School District Transportation Department
2011.06 - 2017.05
Hearing Department Operator
Law Offices of Eric A Shore
2010.08 - 2011.05
Business Administration - Bachelor of Arts -
Southern New Hampshire University
- Registered Behavioral Technician
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