Microsoft Office
ALINA MILLER
Client Relations Advocate
Cedar Falls,IA
Summary
Innovative Client Relations Advocate with 5 years of experience. Outgoing and supportive worker with talent for organization, training in Microsoft Office and adaptability to meet any challenge. Committed to proactive thinking and reliability.
Quote
I promise to keep on living as though I expected to live forever. Nobody grows old by merely living a number of years. People grow old by deserting their ideals. Years may wrinkle the skin, but to give up wrinkles the soul.
Douglas MacArthur
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Client Relations Specialist
CBE Companies Inc.
Cedar Falls, IA
01.2016 - Current
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Contributed subject matter expertise to monthly team meetings, recommending process improvements for entire department.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Sales Associate
Maurices
Waterloo, IA
10.2013 - 12.2015
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Completed orders through POS system and organized product deliveries to meet customer timetables.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls, IA 08.2009 - 06.2013
No Degree - Associate Degree in Commercial Photography
Hawkeye Community College
Waterloo, IA 08.2013 - 01.2015
Skills
Recordkeeping strengths
Account management
Creative problem solving
Service recommendations
Customer/Client relations
Correspondence
Organization skills
Spreadsheet management
Filing and data archiving
Office administration
Social media knowledge
Clerical Duties
Microsoft Word and Excel Proficiency
Payment Processing
Skip-Tracing
Credit card processing
Employee training and development
Software
RightFax
Lightroom
Timeline
Client Relations Specialist
CBE Companies Inc.
01.2016 - Current
Sales Associate
Maurices
10.2013 - 12.2015
No Degree - Associate Degree in Commercial Photography
Hawkeye Community College
08.2013 - 01.2015
High School Diploma -
Cedar Falls High School
08.2009 - 06.2013