Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alina Mohammad Farid

Falls Church,VA

Summary

Detail-oriented and compassionate professional with a strong background in customer service, caregiving, and administrative support. Seeking a full-time position that provides opportunities for growth and allows me to utilize my skills in customer relations, technical support, and team collaboration to achieve positive work results.

Overview

9
9
years of professional experience

Work History

Hotel Pentagon Arlington
09.2023 - Current
  • Handling guest complaints and requests and taking payments to assigning rooms, making reservations and explaining hotel services
  • Process payments and answer customer inquiries about hotel accommodations
  • Greet guests, handle customer requests, and check out guests
  • Completed all customer service tasks upon check-in quickly

Business Assistant

Reflection Dental
09.2021 - Current
  • Supporting front office as a Business Assistant, helping our team provide the best patient care to the communities they serve
  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Review outstanding claims to determine what action needs to take place and make status call to insurance companies
  • Review delinquent accounts and initiate appropriate collection action including telephone calls and correspondence to patients
  • Handle AR and billing processes, cash and collections as well as cash posting
  • Aptitude to read and understand explanation of benefits
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients

Community Associate

Regus
12.2019 - 09.2021
  • Assist in all client relations including bookings, projects management
  • Coordination for center tour including large groups
  • Accepted payments for bookings along with invoice management
  • Served as the main point of contact for client concern, responded to all inquire from the general public and our clients in a prompt and professional manner
  • Answering customer questions, answer calls and emails, distribute mails, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts
  • As community associates, build effective relationships with new and existing customers, working as part of team to give our community everything they need

TurboTax, Tax Specialist

Omni Interaction
03.2021 - 07.2021
  • Interact with customers through phones and or/chat
  • Helping them with anything they need!
  • Troubleshoot, resolve issues and address routine Tax Support customer questions
  • Document customer interactions and property escalate issues that do not have a known resolution
  • Inbound phone and video customer service/technical support
  • Handle technical support questions via phone, with video capability
  • Document all issues, resolution and follow up actions
  • Serve as ambassador for the intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise

Sales Associate

Duty Free America
09.2019 - 12.2019
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals

Caregiver

Green homecare
07.2019 - 08.2019
  • Home management and care planning, medical advocacy, prescription medication management, help with personal hygiene and care, assisting with food and nutrition, help with mobility, financial accountability

LLC public partnership
08.2017 - 06.2019
  • Assisting with personal care, basic food preparation, general health care, mobility assistance, personal supervision, transportation, emotional support and health monitoring

USPS
10.2015 - 01.2016
  • Company Overview: Untied State Postal Service
  • Served customers accordingly, Unloaded, separated and sent mails to designated distribution centers, handled cash, assisted phone calls, helped with inventory wrapped damages, worked under pressure with high volume customer service
  • Untied State Postal Service

Education

Associate degree - Health sciences

George Mason University
01.2019

PCA certificate -

Green homecare
01.2019

First Aid and CPR -

01.2019

Skills

  • Quality service
  • Communication skills
  • Interpersonal skills
  • Responsible
  • Trustworthy
  • Supervision
  • MS Office Software
  • Word
  • Access
  • Excel
  • PowerPoint
  • Passionate about helping
  • Analytical skills
  • Numeracy skills
  • Team oriented
  • Attention to details
  • Result oriented
  • Mobility assistance
  • Emotional support
  • Health support

Languages

Hindi
Full Professional
Persian
Full Professional
English
Full Professional
Urdu
Full Professional

Timeline

Hotel Pentagon Arlington
09.2023 - Current

Business Assistant

Reflection Dental
09.2021 - Current

TurboTax, Tax Specialist

Omni Interaction
03.2021 - 07.2021

Community Associate

Regus
12.2019 - 09.2021

Sales Associate

Duty Free America
09.2019 - 12.2019

Caregiver

Green homecare
07.2019 - 08.2019

LLC public partnership
08.2017 - 06.2019

USPS
10.2015 - 01.2016

PCA certificate -

Green homecare

First Aid and CPR -

Associate degree - Health sciences

George Mason University

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Alina Mohammad Farid