Alina Montour
Pueblo,CO
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 5-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Custodian
Crown Incorporated
02.2023 - 10.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Direct Care Professional
Colorado Bluesky Enterprises
12.2021 - 07.2022
- Perform personal hygiene care and housekeeping duties
- Prepare meals and assist clients with eating and drinking
- Assist with the use of incontinence products or provide bathroom visit support
- Run errands, including shopping for groceries and essential household items
- Help clients from their beds into chairs or wheelchairs and back.
Cashier
Alta Convenience
10.2019 - 09.2020
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering the establishment
- Offer customers carry-out service at the completion of a transaction
- Issue trading stamps, and redeem food stamps and coupons
- Assist with duties in other areas of the store, such mopping, sweeping and cleaning
- Assist with keeping the store and parking lot up to date.
Call Representative
GCS (Global Call center Solutions)
04.2017 - 09.2019
- Answer telephones and give information to callers, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage electronic filing systems, recording information, updating paperwork, or maintaining documents
- Greet callers and handle inquiries or direct them to the appropriate persons according to their needs
- Provide services to customers, such as order placement or account information.
Supervisor
GCS (Global Call center Solutions)
02.2018 - 06.2018
- Answer telephones and give information to callers, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage electronic filing systems, recording information, updating paperwork, or maintaining documents
- Greet callers and handle inquiries or direct them to the appropriate persons according to their needs
- Provide services to customers, such as order placement or account information
- Answer emails, submit tickets when issues with systems
- Supervise the floor when no managers present, or to help answer questions for my team
- Update attendance and be sure to do any assessments needed.
Personal Care Aide
Interim Healthcare
02.2017 - 04.2017
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Food Service- Assistant Manager
Sonic Drive In
04.2016 - 01.2017
- Receive payment by cash, check, credit cards, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Monitor compliance with health and fire regulations regarding food preparation and serving
- Monitor food preparation methods, portion sizes, and presentation in an acceptable manner
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Perform food preparation or service tasks such as cooking, cleaning tables, and serving food and drinks.
Cashier
Wal-Mart
07.2016 - 08.2016
- Issue receipts, refunds, credits, or change due to customers
- Receive payment by cash, check, credit cards, or automatic debits
- Assist customers by providing information and resolving their complaints
- Greet customers entering the establishment
- Offer customers carry-out service at the completion of a transaction
- Issue trading stamps, and redeem food stamps and coupons
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Call Representative
Convergys
11.2015 - 03.2016
- Answer telephones and give information to callers, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Set up and manage or electronic filing systems, recording information, updating paperwork, or maintaining documents
- Greet callers and handle inquiries or direct them to the appropriate persons according to their needs
- Provide services to customers, such as order placement or account information.
Cashier
Sonic Drive In
01.2014 - 11.2015
- Receive payment by cash, check, credit cards, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering the establishment
- Answer customers' questions and provide information
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Education
High School Diploma -
Pueblo East High School
05.2014
Skills
- Behavior Redirection
- Client Documentation
- Microsoft Excel
- Customer Service
- Customer Needs Assessment
- Cash Register Operation
- POS Systems
- Product Restocking
- Returns Processing
- First Aid/CPR
References
- Sabrina Zimmerman, Previous Manager, (719) 778-1112
- Noelia Martinez, Previous Manager, (719) 452-9091
- Corrina Armijo, Previous Supervisor, (719) 320-5329
Timeline
Custodian
Crown Incorporated
02.2023 - 10.2023
Direct Care Professional
Colorado Bluesky Enterprises
12.2021 - 07.2022
Cashier
Alta Convenience
10.2019 - 09.2020
Supervisor
GCS (Global Call center Solutions)
02.2018 - 06.2018
Call Representative
GCS (Global Call center Solutions)
04.2017 - 09.2019
Personal Care Aide
Interim Healthcare
02.2017 - 04.2017
Cashier
Wal-Mart
07.2016 - 08.2016
Food Service- Assistant Manager
Sonic Drive In
04.2016 - 01.2017
Call Representative
Convergys
11.2015 - 03.2016
Cashier
Sonic Drive In
01.2014 - 11.2015
High School Diploma -
Pueblo East High School
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