ALINA MONTOYA
Reading,PA
Summary
Accurate boba barista possessing strong communication and memorization abilities paired with in-depth knowledge of coffee-making equipment. Highly creative in preparation of gourmet coffee and tea creations. Combines love for coffee and knack for excellent customer service to provide valuable experience for guests. I am also dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Work History
Boba Barista
Hocaa Boba tea
Reading, Pennsylvania
05.2024 - 06.2024
- Described menu items and suggested products to customers
- Used upselling techniques to boost order value, generating additional revenue
- Retained knowledge of menu items to assist customers with beverage selections
- Cleaned and sanitized work areas and utensils
- Addressed and resolved customer issues to promote satisfaction
- Suggested food and pastry items to complement beverage orders
- Restocked bar line for fast service capabilities
- Prepared and served coffee, tea and hot cocoa
- Greeted customers warmly and engaged in friendly conversation while taking their orders
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services
- Offered samples of new menu items or promotional offerings to encourage sales
Education
05.2026
Skills
- Cross-Training Readiness
- Boba Tea Knowledge
- Drink Preparation Expertise
- Food Safety Understanding
- Cleanliness and Organization
- Efficient Time Management
- Flexible Schedule Availability
- Sales Goals Achievement
- Customer Service Excellence
- Problem Solving Abilities
- Cash Handling Proficiency
- Teamwork and Collaboration
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Excellent communication
- Active listening
- Interpersonal skills
- Positive and professional
- Multitasking
- Time management
- Coffee expertise
- Excellent memory
Languages
English Native, Spanish Fluent
Timeline
Boba Barista - Hocaa Boba tea
05.2024 - 06.2024
Reading High School - ,