ALINA NUGENT
Los Angeles,CA
Summary
Results-driven Client Success Manager with a strong background in, account management, customer success, sales, and hospitality. Proven track record of consistently exceeding sales targets and enhancing client relationships. Adept at understanding client needs, navigating market dynamics, and delivering tailored solutions. Energetic team player with a passion for fostering collaborative environments and promoting company growth. Ready to leverage diverse expertise to drive success and deliver outstanding results.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Fairway Independent Mortgage
04.2022 - Current
- Managed a diverse client base throughout the loan process in a fast-paced environment, ensuring successful closings and meeting quick timelines
- Performed personalized account reviews to identify new loan options, fostering stronger client relationships and generating new business opportunities
- Handled a book of business that averaged $110M in individual sales volume per year
- Successfully resolved complex client issues, resulting in increased customer retention rates and positive feedback from clients.
Sales Development
Egnyte
03.2021 - Current
- Consistently exceeded 100% quota for data management platform in SaaS industry
- Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation, targeting companies under 500+ employees
- Continuously expanded product and life science industry knowledge to accurately present features to clients
Senior Mortgage Advisor - Sales
Finance of America Mortgage
09.2019 - 03.2021
- Worked hand in hand with the top 1% Loan Originators in the country on a daily basis to strategically manage our pipeline and book of business
- Maintained up-to-date knowledge of market trends, regulatory changes, and competitive offerings to provide accurate advice to clients.
- Conducted comprehensive financial analyses to identify potential risks and recommend suitable loan products for various client profiles.
Head Server & Trainer
71Above
04.2017 - 11.2019
- Upsold the most high-profit specials and wine pairings to consistently enhance sales numbers about 13% per shift
- Mastered the knowledge of seasonal menus and drinks to ensure quality and attentive service to the standards in a fine-dining environment
- Trained incoming team members on restaurant's practices, culture and procedures to maximize job satisfaction, efficiency, and restaurant sales
Assistant General Manager
SUGARFISH by Sushi Nozawa
02.2015 - 04.2017
- Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional food and service
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL06.2013
Music Business -
Berklee College of Music
Boston, MASkills
- Project Management Skills
- Product and Service Sales
- Problem-solving Skills
- Client Relationship Management
- Proficient in Microsoft Office and Salesforce
- Excellent Work Ethic
Timeline
Client Success Manager
Fairway Independent Mortgage
04.2022 - Current
Sales Development
Egnyte
03.2021 - Current
Senior Mortgage Advisor - Sales
Finance of America Mortgage
09.2019 - 03.2021
Head Server & Trainer
71Above
04.2017 - 11.2019
Assistant General Manager
SUGARFISH by Sushi Nozawa
02.2015 - 04.2017
High School Diploma -
Dr. Phillips High School
Music Business -
Berklee College of Music
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