Alina Ocegueda
4860 Blehm,CA
Summary
Detail-oriented and motivated HR Professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. A highly motivated leader seeking an opportunity to contribute and grow with an organization that will fully utilize knowledge, skills, and abilities
Overview
12
12
years of professional experience
Work History
Chief Executive Assistant
Squared Away
01.2022 - 09.2022
- Actively managed email communications between CEO and clients
- Sourced candidates using various talent acquisition software to build robust candidate pipeline
- Operated and maintained applicant tracking and candidate management systems.
- Scheduled and conducted phone screenings each week.
- Executed travel arrangements by researching and booking flights and accommodations.
- Ordered gifts for employees for holidays and in recognition of special accomplishments.
- Set up virtual Zoom meetings based on cross-functional availability, invited guests and disseminated agendas.
- Performed research to collect and record industry data.
- Monitored emails, organized inbox, and prioritized messages for CEO.
- Managed CRM input, exports and clean up.
Recruiting Specialist
Tresco Inc.
01.2021 - 07.2021
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Conducted candidate interviews and performed background checks and verification.
- Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Created internal posting and advertisements while overseeing employment website.
Small Business Owner
Cara and Marie's Confectionery Creations
01.2022 - Current
- Prepared and sold Baked goods to customers primarily at Farmer's Markets
- Strategic planning and execution of home bakery business operations including financial, inventory, Farmer's market booth and sales, and social media management.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Interacted well with customers to build connections and nurture relationships.
Receptionist
Zia Therapy
01.2020 - 01.2021
- Answer incoming phone calls
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Collected Childcare payments, processed transactions and updated relevant records
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases and physical client filing systems.
- Maintained confidentiality of information regarding clients and company.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Routed incoming mail and messages to relevant personnel without delay.
Receptionist
H&R Block
01.2019 - 01.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed cash drawer and created daily deposits.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Customer Service Specialist and Mobile Sales Associate
Best Buy
01.2013 - 01.2019
- Administered contracts and warranties
- Supported technical issues for cellular customers
- Processed consumer transactions
- Managed all customer support services and follow-up procedures
- Processes and monitored purchase orders.
Back Office Supervisor/Lead
Best Buy
01.2016 - 01.2017
- Contributed to and planned employee hiring, onboarding, and interviews
- Managed daily cash office processes
- Processed new hire paperwork including I9 and direct deposit forms
- Ordered store supplies, managed expense control and hardware functionality.
Education
Bachelor of Science Degree - Human Resource Management
University of Maryland Global Campus
12.2020
Skills
- Recruitment and retention strategies
- Candidate Sourcing
- Candidate pipeline management
- Interviewing
- Applicant Tracking Systems
- Onboarding
- New hire orientations
- Travel Arrangements
- Calendar Management
- Meeting Scheduling
- Customer Service
- Administrative Support
Volunteer Experience
- Employee Experience Leader - 2015-2019, Temecula, CA
Planned and organized events and training for employees to attend. Conducted employee appreciation
and recognition initiatives and community outreach.
- Air Force Key Spouse - 2019 Alamogordo, NM
Spouse outreach and support. Acted as a resource for spouses within our flight and helped plan events for spouses and
families.
Timeline
Chief Executive Assistant
Squared Away
01.2022 - 09.2022
Small Business Owner
Cara and Marie's Confectionery Creations
01.2022 - Current
Recruiting Specialist
Tresco Inc.
01.2021 - 07.2021
Receptionist
Zia Therapy
01.2020 - 01.2021
Receptionist
H&R Block
01.2019 - 01.2020
Back Office Supervisor/Lead
Best Buy
01.2016 - 01.2017
Customer Service Specialist and Mobile Sales Associate
Best Buy
01.2013 - 01.2019
Bachelor of Science Degree - Human Resource Management
University of Maryland Global Campus
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