Alina Onesyvieng
Woonsocket
Summary
Seeking a position in the customer service field Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Cardiovascular Institute of New England
08.2024 - Current
- Assists walk-in patients, schedules patient appointments, answers phone lines, and helps patients with questions and issues.
- Supports managers with business documentation and professional demeanor at all times.
- Efficiently processes updated patient information and payments into database.
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.
- Ability to multitask effectively in a fast-paced environment.
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
Customer Service Representative
Community Care Alliance
09.2020 - 07.2024
- Serve the doctors, nurses and other assistance by keeping the daily schedule current, while communicating any changes.
- Gather and assemble chart preparations for patients prior to the start of the clinic each day.
- Make changes to clinic schedule and reschedule patients as required by modifications in-hospital coverage schedule.
- Answer multi-line phones, transfer calls to correct contact and take messages as appropriate.
- Assist patients with obtaining appointments, clinic and provider information, and rescheduling as required.
- Collaborate with coworkers to ensure that projects are completed on schedule.
- Travel to satellite locations when doctor's schedules require front office support; adapting to new and different surroundings, equipment and personal.
- Finalize patient check out in the course of scheduling for testing, imaging, and follow up appointments both with other specialist and within the office.
Waitress
Lotus
01.2020 - 03.2020
- Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele
- Happily aided customers in the restaurant with any needs
- Served as cashier for departing customers
- Sharpened communication skills by resolving customer complaints and creating a healthy environment
BDC Representative
Cargill Chevrolet
07.2018 - 12.2019
- Facilitated sales by gaining agreement between customers and dealership to create a win-win situation
- Handled customer inquiries and resolved vehicle issues in a timely and professional manner
- Worked independently and thoroughly with customers to understand their needs and provided them with a solution
- Took the initiative to participate, encourage and lead the team in assigned tasks
BDC Representative
McGee Toyota
04.2018 - 07.2018
- Facilitated sales by gaining agreement between customers and dealership to create a win-win situation
- Handled customer inquiries and resolved vehicle issues in a timely and professional manner
- Worked independently and thoroughly with customers to understand their needs and provided them with a solution
- Took the initiative to participate, encourage and lead the team in assigned tasks
Cashier/Customer Service Front End Manager
Pho Real
12.2016 - 01.2018
- Collaborated with management in training new employees
- Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele
- Happily aided customers in the restaurant with any needs
- Served as cashier for departing customers
- Sharpened communication skills by resolving customer complaints and creating a healthy environment
- Learned to thrive in fast-paced work environments
Child Watch/Amazing Kids Staff
Hale YMCA Youth and Family Center
02.2016 - 01.2018
- Provided excellent customer service to members of the YMCA by answering questions pertaining to the child care program and other related programs
- Oversaw groups of children from the ages of 6 weeks to 9 years of age and created an environment that promotes social, mental, and physical development through a variety of activities.
- Followed strict sign-in and sign-out procedures to ensure that all the children were checked into and out of the program safely.
- Worked as a team with coworkers to proficiently achieve high child care expectations.
Membership Service Representative
Hale YMCA Youth and Family Center
02.2016 - 01.2018
- Entered new memberships and modified existing memberships through Daxko operations, guest passes, and prospect memberships
- Greeted, checked in, and gave excellent customer service to all guests and members of the facility
- Gave tours and answered questions about YMCA operations and programs
Cashier Services
Day Kimball Hospital
05.2015 - 02.2017
- In the cafeteria of the hospital; handled money and other transactions.
- Prepared food trays for the patients of the hospital and served them daily.
- Assisted in clean-up of the cafeteria area including dishes, wiping tables, mopping the floor, and other custodial duties.
- Provided customer service to all patrons of the hospital.
Cashier
Walmart
10.2013 - 05.2016
- Performed cashier services, such as bagging and money transactions, and greeted customers as they arrived to the building.
- Balanced cash drawer at the end of shift.
- Processed credit and debit cards, handed out receipts, and made sure cards were returned.
- Processed discounts and coupons in exchange for purchases.
- Listen to and attempt to resolve customers' complaints and ensure that any escalated ones are informed to the right department.
Education
High School Diploma -
Putnam High School
Putnam, CT06.2014
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
Timeline
Medical Receptionist
Cardiovascular Institute of New England
08.2024 - Current
Customer Service Representative
Community Care Alliance
09.2020 - 07.2024
Waitress
Lotus
01.2020 - 03.2020
BDC Representative
Cargill Chevrolet
07.2018 - 12.2019
BDC Representative
McGee Toyota
04.2018 - 07.2018
Cashier/Customer Service Front End Manager
Pho Real
12.2016 - 01.2018
Child Watch/Amazing Kids Staff
Hale YMCA Youth and Family Center
02.2016 - 01.2018
Membership Service Representative
Hale YMCA Youth and Family Center
02.2016 - 01.2018
Cashier Services
Day Kimball Hospital
05.2015 - 02.2017
Cashier
Walmart
10.2013 - 05.2016
High School Diploma -
Putnam High School
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