Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Alina Perez

Parts Adviser
West Richland,Washington

Summary

Motivated parts professional enthusiastic about building a long-term career in the automotive industry. Clear communicator, pro-active problem solver that thrives in fast paced, high volume environments, and quick and concise learner with an eye for detail and a positive can-do attitude.

Overview

2
2
years of professional experience

Work History

Parts Consultant

Speck Motors
Kennewick, WA
07.2021 - Current
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers, technicians, and service advisors in assembling appropriate parts quotes.
  • Researched vehicles and parts via physical catalogs and electronic means, gathering accurate ETA information and order tracking.
  • Receiving and checking in freight accurately, submitting claims on missing, damaged, mispackaged parts.
  • Communicating with upper management on parts procedures and statuses to improve flow and achieve higher efficiency.
  • Ordered parts from various distributors to fulfill demands, issuing and posting purchase orders.
  • Organized parts storage and ordering of stock inventory according to Partseye program and established guidelines.
  • Processed and reshelved returns and orders, checking for discrepancies, identifying and eliminating potential future obsolescence.
  • Identified specific replacement parts to meet customer and store needs, making accurate and informed suggestions .

Parts Counter Associate

AutoZone
Richland, WA
07.2020 - 07.2021
  • Provided exceptional customer service to every guest to promote satisfaction and meet company guidelines.
  • Quoting parts for commercial businesses, remaining in contact to provide updates on orders and promotional offers and services.
  • Stocked shelves, built displays and merchandised products with provided stock plans/schematics .
  • Completed sales for customer and business records and provided receipts of purchase.
  • Testing parts and providing warranty exchanges in accordance with company and product guidelines.
  • Assisted customers with diagnosing problems for purchasing necessary replacements.
  • Assisted customers in finding appropriate parts promptly and providing personalized recommendations when requested.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Maintained clean and neat front counter and sales floor.
  • Delivered merchandise to business locations for use in shop repairs or direct sales.
  • Maintaining a friendly and supportive relationship with businesses while providing professional and prompt service.

Education

Business Administration

Columbia Basin College
Pasco, WA
09.2019

High School Diploma -

Palouse Junction High School
Connell, WA
06.2017

Skills

  • Parts Identifications
  • Shipping & Receiving
  • Bilingual (Spanish)
  • Microsoft Excel
  • Parts Management & Stocking
  • Demand Fulfillment
  • Technical Documentation
  • Customer Inquiries
  • Accounts Payable and Accounts Receivable
  • Report Generation
  • Complex Problem-Solving
  • Pulling Parts
  • Parts Recommendation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Parts Consultant

Speck Motors
07.2021 - Current

Parts Counter Associate

AutoZone
07.2020 - 07.2021

Business Administration

Columbia Basin College

High School Diploma -

Palouse Junction High School

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Alina PerezParts Adviser