Summary
Overview
Work History
Education
Skills
Language skills
Certification
Timeline
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Alina Plichta

Alina Plichta

West Hollywood,CA

Summary

Resourceful and highly organized professional with a diverse background in business operations, medical administration, real estate and client services.

CPR/First Aid and Real Estate certified. Fluent in English, Russian, and Estonian.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader

Spina Organics LLC
01.2021 - 01.2025
  • Acted as the right hand to company leadership, running day-to-day operations in sales, customer service, shipping, and finance.
  • Built strong client relationships through direct outreach, trade show interactions, and effective onboarding.
  • Managed invoicing and accounting using QuickBooks, keeping financials accurate and organized.
  • Worked with customer service to handle escalated customer issues.
  • Worked with customer service representatives to handle escalated customer issues.
  • Utilized social media to promote products and engage with customers
  • Balanced multiple roles seamlessly—sales, admin, logistics—demonstrating adaptability and ownership.


Medical Office Assistant

Dr. Shahram Masshadian
01.2018 - 01.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Managed patient records, scheduling, and communication
  • Provided exceptional customer service, ensuring patient satisfaction and loyalty
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Sales Associate

FREYWILLE
01.2015 - 01.2018
  • Delivered high-end sales experiences for luxury enamel jewelry on Rodeo Drive, building long-term relationships with international and VIP clientele.
  • Educated clients on the brand’s artistic heritage, craftsmanship, and design inspirations to enhance value perception and drive purchases.
  • Managed client follow-ups, special orders, and boutique presentation to align with luxury retail standards.

Education

No Degree - Business

Mainor Business School
Tallinn, Estonia

Skills

  • Team supervision
  • Listing presentations
  • Property tours
  • Residential real estate
  • Phone and email etiquette
  • MLS
  • Customer relations and communications
  • HIPAA compliance
  • Direct patient care
  • Medical office administration
  • Retail store operations
  • Front desk operations
  • Office administration
  • Microsoft office
  • HIPAA guidelines
  • CPR / AED / First-Aid Certificate

Language skills

Fluent in English, Russian, and Estonian

Certification

Real Estate License BRE#02080338

CPR / AED / First-Aid Certificate ID#: F22A51

Timeline

Team Leader

Spina Organics LLC
01.2021 - 01.2025

Medical Office Assistant

Dr. Shahram Masshadian
01.2018 - 01.2021

Sales Associate

FREYWILLE
01.2015 - 01.2018

No Degree - Business

Mainor Business School

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