Alina Reshulskaya
Miami,USA
Summary
Highly organized, tech savvy and enthusiastic educational professional with a passion for digital learning, customer service and sales. Possesses a rich mix of expertise in developing and maintaining online educational platforms, strives to lead through change and growth, dedicated to deliver exceptional customer experiences
Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Known for fostering collaborative environments and driving results seamlessly adapt to changing requirements and ensure consistent performance. Communication and conflict resolution skills are assets valued by employers.
Overview
10
10
years of professional experience
Work History
Associate Manager
Clarins Group
07.2019 - 04.2024
- Developed and maintained an online educational platform, creating specific training modules, quizzes and newsletters for beauty advisors
- Successfully increased learner activity on e-learning application by 35%
- Increased skincare sales by 10% by online coaching sales stuff
- Spearheaded the development and implementation of online education initiatives, including the creation of virtual learning platforms and digital resources
- Utilized data analytics and feedback mechanisms to assess the effectiveness of online learning programs and drive continuous improvement efforts
- Provided training and support to sales managers on the use of e-learning platform
- Collaborated with subject matter experts to identify learning objectives and develop curriculum content tailored to diverse learner needs and preferences
- Stayed abreast of emerging trends and developments in online education, incorporating innovative approaches to enhance the quality and reach of educational offerings to the sales team
Executive Assistant
Solution Shop Consulting
03.2018 - 06.2019
- Directed day-to-day office operations including the management of accounts payable, receivable and payroll
- Oversaw administrative budget and prepared accurate expense reports and bank reconciliations
- Successfully managed hardware and software and conducted effective employee trainings for over 15 employees weekly
- Proficiently managed multiple tasks simultaneously while maintaining a high standard of professionalism and confidentiality
- Led calendar management, travel coordination, and meeting preparation
Front Desk Coordinator
Estee Lauder
07.2017 - 02.2018
- Oversaw multi-line phone system
- Managed 30 incoming calls, and emails per day from customers and company
- Greeted and assisted visitors in a friendly and professional manner, serving as the first point of contact for inquiries and providing information about calendar management, travel coordination, and meeting preparation
- Developed strong relationships with clients and provided excellent customer service.
- Handled administrative tasks such as filing paperwork, updating client records, and processing payments
- Coordinated with other staff members to ensure smooth operations at the front desk
- Successfully managed a busy appointment schedule
Foreign Student Advisor
Mentor Language Institute
06.2014 - 05.2017
- Charged with welcoming new groups of foreign students into the school
- Facilitated New students orientation for 100 new students biweekly
- Ensured students needs were met and their questions were answered, effectively calming them in a new-to-them environment
- Handled communication and marketing for the school by providing clear, consistent information and literature in person and via telephone
- Created school advertising video for better school exposure
- Met with students individually to understand their concerns, and then resolved complaints and issues with grace and professionalism
- Conceptualized, developed, and executed various events and activities for the students that increased language skills, friendship, and comfort levels
Education
Certificate - Business Administration with Mktg Concentration
UCLA
Los Angeles, CA05.2014
Bachelor - Computer Science
Moscow State University of Economics, Statistics And Informatics
Moscow, TN08.2012
Skills
- Digital Education Executive
- Bilingual (English, Russian)
- Microsoft Office Suite
- Management experience
- Google Suite
- Adaptive
- Ability to travel if needed
- Creative
- Exceptional Customer Service
- Clear written and verbal communication
- High Energy
- Service Oriented
- Negotiation
- Promotional materials development
- Store management
References
Available Upon Request
Skillsexpertise
- Digital Education Executive
- Bilingual (English, Russian)
- Microsoft Office Suite
- Management experience
- Google Suite
- Adaptive
- Ability to travel if needed
- Creative
- Exceptional Customer Service
- Clear written and verbal communication
- High Energy
- Service Oriented
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Associate Manager
Clarins Group
07.2019 - 04.2024
Executive Assistant
Solution Shop Consulting
03.2018 - 06.2019
Front Desk Coordinator
Estee Lauder
07.2017 - 02.2018
Foreign Student Advisor
Mentor Language Institute
06.2014 - 05.2017
Certificate - Business Administration with Mktg Concentration
UCLA
Bachelor - Computer Science
Moscow State University of Economics, Statistics And Informatics
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