Alina Rivera
DeRidder,LA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2025
2025
years of professional experience
Work History
Senior Guest Advisor
GameStop
10.2023 - Current
- Streamlined check-in and check-out procedures for a more efficient guest experience.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking situations.
- Developed strong relationships with local businesses, resulting in mutually beneficial partnerships and enhanced guest experiences.
- Responded to inquiries pertaining to event and banquet services and reservations and registration of guests.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
- Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
Sales Associate
Dollar General
08.2022 - 05.2023
Office Clerk
Brookshire Brothers
11.2021 - 07.2022
- Maintained office records organized and supplies well-stocked for optimal team performance
- Ensures accountability and accuracy for all financial transactions
- Managed change orders through the local financial institution for the store
- Answered the phones for the customers
- Submitted reports for daily financial accounting transactions resolving discrepancies
- Customer service representative for Western Union transactions
- Manages all cash registers, point of sale systems and procedures
- Provide oversight of the daily cash, card and check collection and processing
Shift Leader Manager
12.2013 - 10.2021
- Met merchandising standards by keeping store stocked and products faced
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Encouraged customers to make additional purchases and suggested relevant items
- Used product knowledge for handling objections
- Performed cleaning tasks, keeping store neat and organized
- Promoted visual presentation standards by keeping store replenished
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with product selection to ensure customer satisfaction
Sales Associate
Taco Bell
- Managed schedule, accepted time off, maintained the coverage of a shift when needed
- Counted money, made tills up
- Ordered trucks, worked on inventory for the gm
- Opened and closed often
- Cross-trained new employees
Education
High School Diploma -
Rosepine Highschool
Rosepine,LA 05-2014
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Sales expertise
- Meeting deadlines
- Upselling
- Promotional support
- Positive and professional
- Organization
- Written and oral communication skills
- Conflict Resolution
- Microsoft applications proficiency
- Sales Training
Timeline
Senior Guest Advisor
GameStop
10.2023 - Current
Sales Associate
Dollar General
08.2022 - 05.2023
Office Clerk
Brookshire Brothers
11.2021 - 07.2022
Shift Leader Manager
12.2013 - 10.2021
Sales Associate
Taco Bell
High School Diploma -
Rosepine Highschool