Alina Rivero
Hialeah,FL
Summary
Service-focused professional and friendly team player with a knack for building productive working relationships. Very motivated, strong minded, and determined. Knowledgeable and professional Assistant skilled in administrative support and customer service. Strong planning, problem solving and communication skills.
Overview
9
9
years of professional experience
Work History
Receptionist/Accounts Receivable Clerk/Accounts Payable Clerk
Forever Signs
Miami, FL
09.2023 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Performed data entry into company databases for tracking purposes.
- Created spreadsheets for tracking purposes using Microsoft Excel.
- Maintained Excel workbooks and manipulated data to showcase trends and support report compilation.
- Utilized multiple software programs such as MS Excel, Word for daily operations.
Loan Processor/Office Administrative Assistant
Nationwide Mortgage Bankers
Miami, FL
04.2022 - 09.2023
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Submitted loan applications to underwriting department for review and approval process.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Maintained accurate records in computer database system during loan origination process.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Calculated income, assets and liabilities to meet lender requirements.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Jr Processor/Administrative Assistant
Paramount Mortgage
Miami, FL
03.2021 - 04.2022
- Reviewed and updated loan documentation to ensure accuracy of information.
- Created and maintained spreadsheets to track progress of loans.
- Analyzed loan documents for discrepancies, errors, or inconsistencies.
- Performed data entry into the company's database system.
- Assisted in preparing closing documents for review by senior processor.
- Processed credit reports and verified income statements with applicants' employers.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Receptionist/Disbursing Clerk
Caregiver Services Inc.
Miami Lakes, FL
06.2019 - 03.2021
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Processed payments for insurance ex. Medicaid waiver, Sunshine etc..
Afterschool Counselor
Pinecrest Cove Academy
Miami, FL
03.2019 - 06.2019
- Monitored students academic progress, mental health and sociability through ongoing individual assessments
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
- Kept youth safe and secure at facility and in public
- Tracked class attendance and student progress
- Observed and documented behaviors and actions of students
- Earned positive feedback from parents regarding classroom instruction and student learning success
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
Receptionist
Law Office of Pilar N. De Jesus
Miami, FL
06.2015 - 11.2018
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided information to callers and drafted office emails.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Welcomed guests and clients in an upbeat and friendly manner.
Education
Bachelor of Arts - Liberal Studies
Florida International University
Miami, FL04-2024
Associate of Arts - Business Administration
Miami Dade College
2019
Skills
- Excellent with kids
- Excellent communication
- File/records maintenance
- Positive learning process
- Quick learner
- Bilingual in English and Spanish
- Listening actively
- Effective listening
- Team collaboration
- Excellent classroom management
- Organization and efficiency
- Compassionate
Affiliations
- Volunteered with Special Olympics children
- Volunteered in American sign language festivities
- Volunteered at Petco
Timeline
Receptionist/Accounts Receivable Clerk/Accounts Payable Clerk
Forever Signs
09.2023 - Current
Loan Processor/Office Administrative Assistant
Nationwide Mortgage Bankers
04.2022 - 09.2023
Jr Processor/Administrative Assistant
Paramount Mortgage
03.2021 - 04.2022
Receptionist/Disbursing Clerk
Caregiver Services Inc.
06.2019 - 03.2021
Afterschool Counselor
Pinecrest Cove Academy
03.2019 - 06.2019
Receptionist
Law Office of Pilar N. De Jesus
06.2015 - 11.2018
Bachelor of Arts - Liberal Studies
Florida International University
Associate of Arts - Business Administration
Miami Dade College
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