Alina Roberts
Intuit
Atlanta
1
Certification
7
years of professional experience
Analytical Financial Services professional skilled in capital underwriting, fraud detection, and financial risk assessment. Expertise in reviewing customer accounts and financial documentation to identify inconsistencies and assess risk. Experienced in verifying information and making data-driven decisions aligned with compliance standards, while maintaining accuracy in high-volume, fast-paced environments.
Work History
Risk Analyst I (Contract)
3 Months- Conduct risk assessments and fraud investigations, analyzing transaction activity, customer profiles, financial data, and risk indicators to support account decisions.
- Perform Capital Underwriting by reviewing bank statements, processing history, average balances, financial obligations, and supporting documentation to assess business eligibility and repayment capacity.
- Completed credit and processing limit reviews, evaluated account performance, transaction volume, financial exposure, and risk trends to inform limit decisions.
- Performed KYC/KYB and business verification, validated identity, banking information, business documentation, and external records to mitigate fraud and compliance risks.
- Documented findings and made risk-based decisions to approve, decline, or escalate cases in line with underwriting and compliance guidelines.
Fraud/Risk Analyst
1 Year 8 Months- Reviewed system-generated alerts and analyzed account activity, including transaction patterns, login behavior, and profile changes, to identify inconsistencies and unusual patterns
- Verified customer identity using internal and third-party tools, comparing multiple data points to confirm legitimacy before granting account access
- Assessed irregular activity such as abnormal spending, geographic inconsistencies, or mismatched customer information, and determined appropriate action based on company guidelines
- Secured accounts by placing restrictions, preventing unauthorized access, and escalating high-risk or complex cases when necessary
- Managed inbound escalations for accounts that failed verification, documenting detailed findings while maintaining accuracy and productivity in a high-volume environment
Financial Advisor
2 Years 9 Months- Reviewed and validated financial records and documentation to determine eligibility in compliance with federal and institutional guidelines
- Analyzed data across multiple systems to identify inconsistencies and resolve account discrepancies
- Managed 50+ active cases simultaneously while maintaining accuracy and meeting strict deadlines
- Maintained detailed documentation and reporting to support audit and compliance requirements
- Communicated complex financial policies clearly, improving understanding and reducing repeat inquiries
Customer Service Representative
1 Year 9 Months- Handled high-volume inbound calls coordinating non-emergency medical transportation for members
- Verified insurance eligibility, appointment details, and service requirements to ensure accurate scheduling
- Reviewed and validated customer data across systems to maintain data integrity and prevent errors
- Identified and resolved discrepancies in scheduling and customer information
- Documented service interactions and outcomes accurately to support reporting and compliance
Education
High School Diploma
Skills
Capital underwriting
Credit limit reviews
Fraud Investigation Techniques
Credit & Processing Limit Reviews
KYC/KYB & Business Verification
KYC/KYB verification
Repayment capacity assessment
Risk-based decisioning
Bank Statement & Transaction Analysis
Case documentation
Microsoft Excel & Data Analysis
Multi-System Research & Investigation
Certification
- Fraud Detection & Risk Analysis – Udemy (Completed)
Timeline
Risk Analyst I (Contract)
Intuit
05.2026 - CurrentRead More
Fraud/Risk Analyst
Nationwide Financial Services
06.2024 - 02.2026Read More
Financial Advisor
Ultimate Medical Academy
08.2021 - 05.2024Read More
Customer Service Representative
LogistiCare
10.2019 - 07.2021Read More
Grady High School
High School Diploma
Read More