Summary
Work History
Education
Skills
Timeline
References
Generic
ALINA RODRIGUEZ

ALINA RODRIGUEZ

Corona,CA

Summary

Take-charge professional with experience in merchandising and operations, providing support and team leadership to the business. Dependable and detail-oriented to manage multiple tasks and priorities. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Work History

Assistant Store Manager

Urban Outfitters, Inc.
Irvine, CA
11.2022 - Current
  • Supervise a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolve customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provide leadership support during peak business hours by motivating staff members to meet targets.
  • Oversee the women's department to ensure stock is being filled and merchandising standards are being met.
  • Track sales trends and recommended adjustments to maximize departmental profitability.
  • Oversee daily cash handling procedures, reconciling discrepancies as necessary.
  • Handle scheduling for store shifts to achieve adequate staffing.
  • Delegate assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed store performance data and made adjustments accordingly.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.

Accounting Intern

Ketiv Technologies
Brea, CA
03.2023 - 06.2023
  • Reviewed and analyzed financial statements for accuracy and discrepancies.
  • Prepared bank reconciliations and journal entries to record transactions in the general ledger.
  • Performed account analysis on balance sheet accounts.
  • Processed invoices, payments, credit memos, and other accounting documents.
  • Generated reports using Microsoft Excel to track budget expenditures versus actual costs.
  • Assisted in preparing financial statements such as income statement, balance sheet, cash flow statement.

Key Holder

Urban Outfitters, Inc.
Irvine, CA
01.2022 - 11.2022
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Performed banking duties such as deposits and withdrawals of funds from registers.
  • Identified potential shoplifters through observation of suspicious behavior or activities.
  • Verified accuracy of register tills at beginning and end of shift.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Assisted in general housekeeping to maintain store image.

Sales Associate

Urban Outfitters, Inc.
Irvine, CA
04.2021 - 01.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Department Lead

Nothing Bundt Cakes
Corona, CA
02.2020 - 04.2021
  • Complete assigned tasks with little or no supervision
  • Maintain good working relationships with co-workers and management
  • Pay close attention to orders and specific order notes to make sure there are no errors and the guest is completely satisfied with their order
  • Keep work area organized and clutter-free
  • Review incoming orders and assign work to the frosting department to maintain demanding schedule
  • Manage daily tasks and seek out opportunities to go beyond requirements to support business targets
  • Provide clear communication with the frosting department to answer questions, provide guidance, and make sure everyone stays on task
  • Review activities regularly to identify opportunities for improvement
  • Frost cakes with close attention to quality and detail
  • Communicate clearly and regularly to ensure orders are completed correctly and in a timely manner
  • Pay attention to customer flow, restocking and preparing cakes and frosting as needed
  • Correctly memorize and recall detailed sets of instructions for making batches of frosting and frosting cakes.

Staff Member

Cinnaholic
Corona, CA
01.2019 - 12.2019
  • Welcomed customers into the store, offered assistance, and provided knowledgeable support based on the customers' allergens and/or diet restrictions
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Operated a cash register for cash and credit card transactions
  • Cleaned floors, surfaces, and equipment to maintain a professional appeal
  • Assisted customers with prompt and polite support in-person and via telephone
  • Accurately logged all shipping and receiving orders
  • Paid close attention to customer flow, restocking and preparing items as needed
  • Correctly followed a detailed set of instructions to prepare all ingredients and bake for a set day
  • Checked bakery facility spaces regularly to identify and handle any upkeep or restocking needs
  • Communicated with other staff members to make sure orders got done correctly and in a timely manner.

Education

BBA - Business

University of California, Riverside
Riverside, CA
06-2025

Skills

  • Department Oversight
  • Operations Oversight
  • Customer experience
  • Store Organization
  • Strategic Planning
  • Staff Supervision
  • Attention to Detail
  • POS systems operations
  • Mentoring and Coaching

Timeline

Accounting Intern

Ketiv Technologies
03.2023 - 06.2023

Assistant Store Manager

Urban Outfitters, Inc.
11.2022 - Current

Key Holder

Urban Outfitters, Inc.
01.2022 - 11.2022

Sales Associate

Urban Outfitters, Inc.
04.2021 - 01.2022

Department Lead

Nothing Bundt Cakes
02.2020 - 04.2021

Staff Member

Cinnaholic
01.2019 - 12.2019

BBA - Business

University of California, Riverside

References

Katrina Kohinke (347) 853-6386

Visual Merchandising Manager, Urban Outfitters

Eric Camberos (909) 377-7040

Store Brand Leader, Urban Outfitters

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ALINA RODRIGUEZ