Alina Sanchez Milian
Miami,FL
Summary
Accomplished professional with a proven track record at Lutheran Services Florida, adept in case management and Excel. Expertise in streamlining documentation processes and enhancing client experiences through effective communication and problem-solving. Demonstrated success in administrative support and care coordination, meeting global refugee training requirements.
Overview
11
11
years of professional experience
Work History
Safe Release Support
Lutheran Services Florida
02.2024 - Current
- Safe Release Support sites perform background checks on potential guardians to ensure that children are reunited into safe and secure homes.
- The Safe Release staff walk caregivers through the federal reunification process. Potential caregivers often come to the Safe Release Support site with questions about the family reunification process. Their appointment with the Safe Release staff is the first time that they meet with a caseworker in person, offering a human connection that allows caregivers to be open about concerns and needs.
- Safe Release staff identify needs of the family and provide resources such as pro bono legal counsel, foodbanks, counseling services, English classes, job training, and medical care. Safe Release Programs become a trusted community resource for families even after reunification
- Other assigned tasks: Quality Assurance of the Matching Grant program, review all the client files enrolled in the program.
- GAP Quality Assurance.
Case Aide
Lutheran Services Florida
09.2023 - 02.2024
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Enhanced client experience by providing comprehensive case management support services.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Prepared comprehensive reports on case activities for supervisor review and analysis.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Monitored client progress towards goals, adjusting intervention strategies as needed based on feedback from team members and clients themselves.
Store Manager
Peace Love Hair
04.2021 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
Accounting Clerk
Newslink
06.2017 - 03.2020
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Supported budget forecasting efforts by analyzing historical spending patterns and making informed predictions for future expenditures.
- Ensured proper expense classification by reviewing general ledger entries regularly and making necessary adjustments as needed.
- Assisted in the preparation of monthly financial statements, providing valuable insights into company performance trends.
- Collaborated with management to identify areas of potential cost savings and implement new strategies accordingly.
- Developed comprehensive budgets for various departments, leading to better resource allocation and reduced costs.
Accounting Clerk
Makeover House
08.2013 - 02.2016
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Science - Bachelor of Science in Economics
Matanzas University
Cuba07.2004
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Positive Attitude
- Care Coordination
- Case Planning
- Data Entry and Analysis
- Proficient in Exel, Word, Power Point, Outlook, IRIS, Apricot, Extended Reach, Teams and Adobe
- I am trained in working with ORR funded programs for Refugees of diverse cultures and ages including minors
- I am current with all Global Refugee training requirements
- Working with Refugees in programs such as Safe Release Support, APA, Match Grand and GAP/PC
Timeline
Safe Release Support
Lutheran Services Florida
02.2024 - Current
Case Aide
Lutheran Services Florida
09.2023 - 02.2024
Store Manager
Peace Love Hair
04.2021 - 07.2023
Accounting Clerk
Newslink
06.2017 - 03.2020
Accounting Clerk
Makeover House
08.2013 - 02.2016
Bachelor of Science - Bachelor of Science in Economics
Matanzas University