ALINA SCOTT
Frisco,TX
Summary
Personable and dedicated customer service representative with extensive 10+ years experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Home Improvement Specialist
Ashley's Furniture
Fort Worth, TX
06.2025 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Sales Specialist/Department Manager
TJX Companies
Fort Worth, TX
01.2013 - 01.2019
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Created customized presentations for potential customers.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Built strong relationships with key accounts through regular visits and follow-ups.
Sales Specialist/Customer Service Representative/Home Improvement Specialist
Home Goods Distribution
Fort Worth, Texas
02.2013 - 05.2015
- Built strong relationships with key accounts through regular visits and follow-ups.
- Participated in negotiations with vendors for procurement of materials at best prices.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX01-2019
Skills
- Customer service
- Conflict resolution
- Sales reporting
- Customer relationship management
- Product knowledge
- Record keeping
Timeline
Customer Service Representative/Home Improvement Specialist
Ashley's Furniture
06.2025 - Current
Sales Specialist/Customer Service Representative/Home Improvement Specialist
Home Goods Distribution
02.2013 - 05.2015
Sales Specialist/Department Manager
TJX Companies
01.2013 - 01.2019
Associate of Arts - Business
Tarrant County College
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