Summary
Overview
Work History
Education
Skills
Timeline
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Alina Shutkova

Alina Shutkova

Chicago,IL

Summary

Experienced automotive professional with 7+ years in service advising, sales, and collision center management. Proven ability to accurately estimate repairs, manage insurance communications, and deliver outstanding customer service in fast-paced environments. Skilled in vehicle inspections, sales negotiations, and team coordination, with a strong focus on customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Automotive Service Advisor

Avers Auto Repair
05.2024 - Current
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Investigated customer complaints to identify cause of malfunctions.

Sales Associate

Mercedes Benz of Miami
05.2019 - 02.2023
  • Answered telephone and email inquiries from potential customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Automotive Office/Service Manager

Collision Center of Miami
07.2017 - 03.2019
  • Prepared accurate and detailed collision repair estimates using Mitchell software, ensuring proper labor, parts, and material costs.
  • Collaborated with insurance adjusters to expedite approvals and reduce cycle time, improving customer satisfaction and shop efficiency.
  • Conducted thorough vehicle inspections to assess damage and identify necessary repairs while aligning with OEM repair procedures.
  • Maintained ongoing communication with customers to provide repair updates, set realistic expectations, and ensure a smooth process from drop-off to delivery.

Education

Training - EV Manufacturing And Product Training

Mercedes-Benz Plant Tuscaloosa
Birmingham, AL
01-2022

Training - Mercedes-Benz Product & Performance Training

Mercedes-Benz Plant Tuscaloosa
Birmingham, AL
01-2019

Bachelor of Science - Pharmacy

CSMC
Ukraine
05-2016

Skills

  • Automotive Damage Estimation & Repair Coordination
  • Parts Ordering & Inventory Management
  • Office Administration
  • Customer Service
  • Scheduling, Billing, and Invoicing
  • Strong Knowledge of Automotive Systems & Repairs
  • Sales Negotiation & Closing Techniques
  • Phone Etiquette
  • Computer Skills
  • Cold Calling & Lead Generation

Timeline

Automotive Service Advisor

Avers Auto Repair
05.2024 - Current

Sales Associate

Mercedes Benz of Miami
05.2019 - 02.2023

Automotive Office/Service Manager

Collision Center of Miami
07.2017 - 03.2019

Training - EV Manufacturing And Product Training

Mercedes-Benz Plant Tuscaloosa

Training - Mercedes-Benz Product & Performance Training

Mercedes-Benz Plant Tuscaloosa

Bachelor of Science - Pharmacy

CSMC