Summary
Overview
Work History
Education
Skills
Timeline
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Alina Smith

Chico,TX

Summary

Dynamic professional with a clean driving record and strong customer service skills, honed at MX2 Rolloffs & Removal. Proven ability to manage time effectively while delivering goods safely and on schedule. Recognized for building lasting client relationships and maintaining high standards of professionalism in all interactions.

Overview

5
5
years of professional experience

Work History

Driver

MX2 Rolloffs & Removal
05.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Cashier Team Lead

Alvord Express
06.2023 - 05.2024
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Frpnt Desk Manager

LaQuinta Inn & Suits
08.2021 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed front desk maintenance of client records and lab data.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.

Night Auditor

Hampton Inn Suites
04.2020 - 02.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Education

Associate of Science - Paralegal Studies

Stratford Career Institute
02-2005

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record

Timeline

Driver

MX2 Rolloffs & Removal
05.2024 - Current

Cashier Team Lead

Alvord Express
06.2023 - 05.2024

Frpnt Desk Manager

LaQuinta Inn & Suits
08.2021 - 06.2023

Night Auditor

Hampton Inn Suites
04.2020 - 02.2021

Associate of Science - Paralegal Studies

Stratford Career Institute

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