Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alina Snigur

Silver Spring,MD

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful client service coordinator with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Client Service Specialist

Cherry Bekaert
03.2022 - Current
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Provided knowledgeable service and support for all customer needs.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
  • Streamlined internal processes for improved efficiency and timely service delivery to clients.
  • Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
  • Delivered exceptional customer service through timely responses and personalized follow-up communications.
  • Supported [Type] projects with advanced skills in document management, customer relations and reporting.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.

Education

Bachelor - Pedagogy

Pedagogical University
Ukraine
05.2015

Skills

  • Telephone skills
  • Strong empathy
  • Exceptional communication
  • Documentation skills
  • Creative solutions
  • Paperwork Processing
  • Document Management
  • Email Etiquette
  • Call Management
  • Remote Work Capabilities
  • Client Retention Strategies
  • Performance Tracking

Languages

Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Spanish
Elementary
English
Full Professional

Timeline

Client Service Specialist

Cherry Bekaert
03.2022 - Current

Bachelor - Pedagogy

Pedagogical University
Alina Snigur