Alina Tkachenko
Aurora,CO
Summary
Proven leader with experience, adept in staff management and regulatory compliance. Excelled in enhancing operational efficiency and employee relations, achieving significant improvements in customer satisfaction and productivity. Skilled in Microsoft Office and workforce planning, I drive results through creative direction and effective task delegation.
Overview
5
5
years of professional experience
Work History
Assistant Director
Novastar Kids CO
10.2022 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Also Polska Sp. Z O.o.
01.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Accountant
Also Polska Sp. Z O.o.
08.2019 - 01.2020
- Handling and registration of invoices in the accounting system
- Coordination of document flow
- Posting of corrections
- Settling manual payments with invoices
- Issuing correction notes
- Handling outgoing and incoming mail
- Sorting and archiving documents
- Confirming corrected invoices
Education
Master - Finance And Accounting
Academy of Finance And Business Vistula
Warsaw, Poland 07.2019
Bachelor - Philology
Sumy State University
Sumy, Ukraine 07.2017
Skills
- Knowledge of Microsoft Office (MS Word, MS Excel, MS Power Point)
- Google Drive
- Regulatory Compliance
- Employee Relations
- Staff Development
- Staff Management
- Staff Coordination
- Human Resources
- Recruitment and hiring
- Workforce Planning
- Creative Direction
- Task Delegation
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Full Professional
Timeline
Assistant Director
Novastar Kids CO
10.2022 - Current
Customer Service Representative
Also Polska Sp. Z O.o.
01.2020 - 08.2022
Assistant Accountant
Also Polska Sp. Z O.o.
08.2019 - 01.2020
Master - Finance And Accounting
Academy of Finance And Business Vistula
Bachelor - Philology
Sumy State University
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